Senior Air Operations Associate, Vietnam

As a Senior Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution. This role is ideal for experienced operators ready to step into leadership — solving problems, coaching teammates, and driving process improvements to build the next generation of operations leaders in Vietnam.

In this role, you’ll keep our airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

• Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.

• Act as the first escalation point for all shipments exceptions.

• Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.

• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.

• Support new projects such as carrier integrations, client onboarding, and system/process upgrades.

• Monitor and review vendor performance, providing feedback and solutions to improve service quality.

• Oversee billing accuracy and cost control, resolving invoice disputes promptly.

• Build strong relationships with customers, internal stakeholders, and external service providers.

• Supervise a small team of associates and collaborate closely with other departments.

• Step in as acting squad lead when required, preparing for future leadership roles.

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.

• 3–7 years of experience in freight forwarding, or logistics operations.

• Strong understanding of air freight processes and import/export handling.

• Fluent in Vietnamese; comfortable communicating in English (written & spoken).

• Experience coaching or mentoring junior teammates.

• Detail-oriented, proactive, and able to handle multiple shipments under pressure.

• Customer-focused mindset with strong problem-solving skills.