Senior/ Assistant Manager, Customer Experience Consulting

Senior/ Assistant Manager, Customer Experience Consulting

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Các Phúc Lợi Dành Cho Bạn

13th payment and performance bonus
premium healthcare package
professional training & developing

Mô Tả Công Việc

KPMG is recruiting Senior Consultants for our Management Consulting practice, focusing on delivering Customer Experience engagements for our clients. The individual’s role includes spearheading small internal client-facing teams on client engagements and guide them to develop and deliver solutions for clients and execute the tasks that are part of the overall consulting assignment; lead modules of the engagement in small parts; interact with and present ideas / new perspectives to senior client personnel. Play a role in business development activities of the firm by identifying potential clients, prepare proposals and commercial bids. Contribute to preparation of points of view / intellectual property for the Management Consulting practice across domains and industrial sectors.

DOMAIN EXPERIENCE
We are looking at hiring individuals with experience in specific domains as indicated below.

CUSTOMER EXPERIENCE
The individual should have relevant work experience in industries such as CPG, financial institutes (banking, insurance, credit organization, etc.), media, e-commerce, etc. or current/prior management consulting experience. Areas of relevant experience include:
• Define customer journeys for company’s products/services
• Identify personas for target segments
• Present/interview or facilitate client workshop
• Customer interview & market research
• Build future processes to deploy digital/automation processes to improve CX
• Define CX KPIs and Measurements metrics for CX team and related stakeholders
• Build CX Strategy
• Analyze customer data and generate CX reports (CX dashboard)
• Implement measurements of CX KPIs, CX survey
• Build and promote a “Customer-centric” culture
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

THE INDIVIDUAL
• The individual should bring relevant work experience in the above domains or should have prior/current consulting work experience.
• The individual should be well versed in data analysis using Excel/Power Query/Power BI or other data analytics tools.
• Critical and creative problem-solving skills to meet client needs using a blend of intuition and analysis, have a balance between strategic and operational focus.
• Capability for quick learning and adapting to new challenges, environment, context, and team dynamics.
• Good communication skills (both oral and written), good power-point skills that help to promote clarity and present persuasive options.
• The individual should be able to interact with the clients across levels and work in teams.
• Willing to travel and work out of remote client locations.
• Strong team working skills and project management.
• Good command of both professional English and Vietnamese.

QUALIFICATIONS
• Bachelor’s Degree in Business domains + MBA from premier institutes
• 4-7 years of work experience in the industry or consulting experience. Experience in the following industries is considered a plus: CPG, financial institutes (banking, insurance, credit organization, etc.), media, e-commerce, etc.

Địa Điểm Làm Việc

10th Floor, Sunwah Tower No. 115, Nguyen Hue Street, Ben Nghe Ward, District 1 Ho Chi Minh City

- Company Name: Chi Nhánh Công Ty TNHH KPMG
- Registration No: <0100112042-001>
- Industry: Audit/Tax/Legal/Advisory
- Website: http://www.kpmg.com.vn
- Facebook Fan page: http://www.facebook.com/kpmgvietnam
- Location: 10Floor, 115 Nguyễn Huệ, Ho Chi Minh City, Ho Chi Minh, Vietnam

Company Overview:
• KPMG operates as a global network of independent member firms offering audit, tax and advisory services; working closely with clients, helping them to mitigate risks and grasp opportunities. KPMG firms operate in in 145 countries and territories, collectively employ more than 236,000 people across a range of disciplines.

• In Vietnam & Cambodia, KPMG is one of the largest professional firms with offices in Ho Chi Minh city, Hanoi, Danang and PhnomPenh. Established since 1994, we have more than 25 years of experience with more than 1,800 professionals.

• We lead with a commitment to quality and consistency across our global network, bringing a passion for client success and a purpose to serve and improve the communities in which member firms operate. In a world where rapid change and unprecedented disruption are the new normal, we Inspire Confidence and Empower Change in all we do.

• Known for being a great place to work and build a career, we are consistently ranked among the best companies to work for annually by Anphabe and HR Asia. If you're as passionate about your future as we are, join our team.

Why join us?
• We recognize potential, nurture talent and reward high performance with the competitive salaries and comprehensive benefits.
• Our career support and learning environment will enable you to explore a multitude of career paths and opportunities.
• We encourage our KPMG professionals to broaden their mindset – and skillset – through both short-term assignments and permanent international relocation options.
• You will also have opportunities to work and connect with talented colleagues from around the world.
• Ask people who already work for us what sets KPMG in Vietnam apart from other professional service firms and most will tell you the same thing: it's our open and friendly culture.
Benefits
• Bonus: 13th month salary + Performance Bonus
• Additional Health Insurance package
• Annual leaves = 14 ~ 24 days, Birthday leave & Christmas leave
• Gifts for Wedding, having babies, Women’s day and Children Day ...
• Department trip/ Sport clubs
• K-Club, Koffee Club, Mylife, Starrewards program
• Professional Qualifications/ Technical & Soft skill training

Xem toàn bộ thông tin công ty
10Floor, 115 Nguyễn Huệ, Ho Chi Minh City, Ho Chi Minh, Vietnam
1.000-4.999 nhân viên
HR Dept.
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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