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Mô Tả Công Việc
KPMG is recruiting Assistant Manager for our Management Consulting practice, focusing on delivering Customer Experience engagements for our clients. The individual’s role includes spearheading small internal client-facing teams on client engagements and guide them to develop and deliver solutions for clients and execute the tasks that are part of the overall consulting assignment; lead modules of the engagement in small parts; interact with and present ideas / new perspectives to senior client personnel. Play a role in business development activities of the firm by identifying potential clients, prepare proposals and commercial bids. Contribute to preparation of points of view / intellectual property for the Management Consulting practice across domains and industrial sectors.
DOMAIN EXPERIENCE
We are looking at hiring individuals with experience in specific domains as indicated below.
CUSTOMER EXPERIENCE
The individual should have relevant work experience in industries such as CPG, financial institutes (banking, insurance, credit organization, etc.), media, e-commerce, etc. or current/prior management consulting experience. Areas of relevant experience include:
• Define customer journeys for company’s products/services
• Identify personas for target segments
• Present/interview or facilitate client workshop
• Customer interview & market research
• Build future processes to deploy digital/automation processes to improve CX
• Define CX KPIs and Measurements metrics for CX team and related stakeholders
• Build CX Strategy
• Analyze customer data and generate CX reports (CX dashboard)
• Implement measurements of CX KPIs, CX survey
• Build and promote a “Customer-centric” culture
Xem toàn bộ Mô Tả Công Việc
DOMAIN EXPERIENCE
We are looking at hiring individuals with experience in specific domains as indicated below.
CUSTOMER EXPERIENCE
The individual should have relevant work experience in industries such as CPG, financial institutes (banking, insurance, credit organization, etc.), media, e-commerce, etc. or current/prior management consulting experience. Areas of relevant experience include:
• Define customer journeys for company’s products/services
• Identify personas for target segments
• Present/interview or facilitate client workshop
• Customer interview & market research
• Build future processes to deploy digital/automation processes to improve CX
• Define CX KPIs and Measurements metrics for CX team and related stakeholders
• Build CX Strategy
• Analyze customer data and generate CX reports (CX dashboard)
• Implement measurements of CX KPIs, CX survey
• Build and promote a “Customer-centric” culture
Yêu Cầu Công Việc
THE INDIVIDUAL
• The individual should bring relevant work experience in the above domains or should have prior/current consulting work experience.
• The individual should be well versed in data analysis using Excel/Power Query/Power BI or other data analytics tools.
• Critical and creative problem-solving skills to meet client needs using a blend of intuition and analysis, have a balance between strategic and operational focus.
• Capability for quick learning and adapting to new challenges, environment, context, and team dynamics.
• Good communication skills (both oral and written), good power-point skills that help to promote clarity and present persuasive options.
• The individual should be able to interact with the clients across levels and work in teams.
• Willing to travel and work out of remote client locations.
• Strong team working skills and project management.
• Good command of both professional English and Vietnamese.
QUALIFICATIONS
• Bachelor’s Degree in Business domains + MBA from premier institutes
• 3-7 years of work experience in the industry or consulting experience. Experience in the following industries is considered a plus: CPG, financial institutes (banking, insurance, credit organization, etc.), media, e-commerce, etc.
• The individual should bring relevant work experience in the above domains or should have prior/current consulting work experience.
• The individual should be well versed in data analysis using Excel/Power Query/Power BI or other data analytics tools.
• Critical and creative problem-solving skills to meet client needs using a blend of intuition and analysis, have a balance between strategic and operational focus.
• Capability for quick learning and adapting to new challenges, environment, context, and team dynamics.
• Good communication skills (both oral and written), good power-point skills that help to promote clarity and present persuasive options.
• The individual should be able to interact with the clients across levels and work in teams.
• Willing to travel and work out of remote client locations.
• Strong team working skills and project management.
• Good command of both professional English and Vietnamese.
QUALIFICATIONS
• Bachelor’s Degree in Business domains + MBA from premier institutes
• 3-7 years of work experience in the industry or consulting experience. Experience in the following industries is considered a plus: CPG, financial institutes (banking, insurance, credit organization, etc.), media, e-commerce, etc.
Địa Điểm Làm Việc
10th Floor, Sunwah Tower No. 115, Nguyen Hue Street, Ben Nghe Ward, District 1 Ho Chi Minh City
