What We Can Offer
Job Description
A. Reporting and Documentation
- Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development
- Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications
- Suggest modification and improvement to business processes and frameworks for better efficiency
- Participate in user testing and create documentation and user manuals for business
B. Research and Analysis
- Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business
- Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement
- Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders
- Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data
C. Managing Stakeholders
- Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions
Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered
Job Requirements
- 6-7 years of relevant experience in a financial institution (preferable in retail banking (card/ payment products development or operation, fintech/ payment product companies)
- Extensive experience in retail banking products such as cards, payment, wallet, lending, etc
- Extensive experience in researching and analyzing market trends and business processes
- Experience in working on multiple projects at one time
- Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria
- Experience in monitoring and analyzing business results, competition and trends (eg. SWOT analysis, market share review, etc)
Agile / Digital Experience
- Experience in Agile Product Development and has a strong understanding of Agile methodology and practices
- Experience working in Agile teams to manage digital transformation projects
Personal Attributes
- Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
- Openness to new ideas and desire to develop them together
- Believes in culture of transparency and trust
- Proactive and passionate about resolving pain points through great design
- Believes in culture of transparency and trust