Senior Business Development Manager

• Identify and engage prospective partners to form strategic relationships and work with coaches to influence decision makers.

• Develop and negotiate commercial frameworks and KPIs (working with Key Account Management).

• Develop and deliver plans and solutions focusing on growth and managing the new business pipeline.

• Maintain and report pipeline updates to all stakeholders.

• Ensure the accuracy of information in the CRM database on a weekly, bi-weekly, monthly, and quarterly basis.

• Target potential customers through market research and knowledge management of the pipeline.

• Develop a network through DHL BU’s and industry leaders as another avenue for prospecting.

• Conduct pricing and develop proposals for new business to achieve commercial targets.

• Manage RFQs and coordinate solution design and operations teams.

• Create value propositions and client presentations to maximize the account's profit and revenue (for new business, i.e., new customers).

• Negotiate key contract clauses and engage regional risk and legal teams in the process.

• Act as the customer's consultant in finding win-win solutions where DHL value can be added.

• Conduct competitive analysis and market research.

• Have market knowledge of potential customers (current incumbents and tenure).

• Perform gap analysis between reality and tendered business.

• Identify additional business or new scope to maximize the customer's portfolio and manage the O2D process.

• Identify key areas for continuous improvement and implement initiatives and solutions to maximize service performance by closely collaborating with the operations team.

• Process BCA and CAP.

• Support regional/global account management teams in developing accounts in other countries by sharing best practices, case studies, and available information.

• Ability to manage multitasking and multiple projects.

• Experience in sales and providing solutions based on customer needs.

• Strong knowledge of the contract logistics industry in Vietnam.

• Experience in CRM software applications (ideally Salesforce).

• Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.

• Having analytical and problem-solving skills.

• Result-oriented with a can-do attitude.

• High level of professionalism and maturity.

• Ability to work effectively under time constraints and deadlines.

• Fluent in English.

• 3-10 years' experience working as Sales/Business Development in Contract Logistics/Supply Chain/Freight forwarding/Import-Export.

• Bachelor's degree / Master's degree in relevant discipline