Senior Client Advisor (Luxury Fashion - Saint Laurent)

Boutique location in HCMC: Dong Khoi, District 1, HCMC

Reports operationally to: Store Director

ABOUT THE JOB:

The roles and responsibilities of the Senior Client Advisor include but are not limited to:

1. Sales and Customer Experience

• Strive to meet and exceed personal and team sales targets and KPI’s.

• Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

• Build and nurture long-term relationships with prospective customers.

• Support all group’s initiatives as they relate to product launches, customer experience and selling.

2. Store Operations

• Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

• Ensure the best condition of all fixture and furniture in the boutique.

• Perform opening and closing store duties as needed.

• Participate in regular inventory counts and in necessary supply stocking/restocking.

3. Visual Merchandising

• Assist in maintaining visual standards with direction from brands and management.

4. Personal development:

• Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.

• Continuously develop product and sales acumen to become the authority.

Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.

• Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.

• Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5. Team-effort duties:

• Partner with the team to achieve sales targets.

• Maintain open, professional and ongoing communications with boutique management and colleagues.

• Serve as a positive role model and represent S&S appropriately at all times.

• Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

• Adhere to and uphold all S&S Group core values, policies and procedures.

• Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

• Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

* Education: Minimum college degree in a related field.

* Employment/Professional Experience:

• Minimum 2 years of experience in sales with prestige or luxury fashion brands.

• Experience in exceeding established sales goals and providing exceptional customer experience.

* Competencies - Knowledge, Skills and Abilities:

• Fluency in Vietnamese and English (minimum 6.5 IELTS band is a STRONG plus).

• Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

• Strong drive to set and achieve targeted sales and personal income goals.

• Willingness to follow up, and follow-up again with our guests and clients.

• Excellent organizational skills.

• Good-to-excellent self-learning skill is essential.

• Able to work under high pressure and with high demand customers and adapt to changes.

• Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).

• Can-do spirit, Strive for perfection, Realistic, Solution oriented, Self-improvement, Contemporary.

• Find happiness in supporting others with calming manner

• Interest and knowledge in art, fashion, gastronomy, architecture is a plus.