Senior Client Development Representative

ABOUT TAM SON APARTMENT

In 2025, Tam Son introduces Tam Son Apartment — the first luxury retail concept in Vietnam. Meticulously curated, the project is a concept space that brings together a selection of prestigious luxury brands distributed by Tam Son across Fashion, Watches & Jewelry, Lifestyle, and Beauty. 

Designed to deliver a "Public Yet Private" experience, Tam Son Apartment offers refined shopping moments complemented by exclusive activities and events from renowned brands such as Hermès, Loewe, Bottega Veneta, Chaumet, Piaget, Bang & Olufsen, Hanoia, Diptyque, and many more. The project redefines the retail journey — where luxury feels both personal and effortless, allowing customers to interact with each piece in a way that feels intuitive, elegant, and unmistakably Tam Son.

KEY RESPONSIBILITIES

1. Client Development & Management

- Develop a client development strategy for key customer segments of all brands in collaboration with the CRM Department.

- Measure progress by tracking client visits, appointments, and spend across all product categories.

- Provide outreach lists, email templates, and messaging scripts to support the team’s clienteling activities.

- Expand client outreach programs for special occasions and key life milestones.

- Monitor prospective and existing client data, ensuring compliance with data protection regulations.

- Analyze customer data to identify growth opportunities, provide insights to support sales growth, and maximize client retention.

- Evaluate the performance and impact of client initiatives on client development and sales.

2. Client Experience

- Partner with the CRM Department and store teams to coordinate exceptional local and international experiences for clients.

- Collaborate with relevant suppliers to ensure consistent delivery of the best client experience possible.

- Work closely with the Senior Store Manager, VM & Stylist, Private Client Advisors, and staff from other brands to curate elevated, bespoke client experiences.

- Oversee client appointments and partner with team members to prepare for each engagement.

3. Teamwork

- Foster mutual trust, respect, and collaboration among all team members.

- Work closely with Private Client Advisors to develop client initiatives for Tam Son Apartment.

4. Other Responsibilities

- Develop and oversee the annual budget for client development, ensuring strategic and efficient use of resources.

- Perform other duties as assigned by the management team.

- Compliance & Standards

- Comply with all company policies, procedures, and standards to maintain the integrity of the organization.

- Address compliance issues promptly and implement corrective actions as necessary.

- Minimum 2 years’ experience in a similar role; experience in clienteling and sales within a luxury environment is strongly preferred.

- Proven track record in managing a service-focused business.

- Strong planning and organizational skills with a keen sense of priority for deadlines and attention to detail.

- High-level engagement abilities, excellent relationship-building, and strong communication skills.

- Demonstrated ability and desire to form cross-departmental partnerships.

- Comfortable working in a fast-paced environment; able to prioritize effectively, adapt under pressure, and be flexible with schedule changes.

- Proficiency in English; strong user of Microsoft Office and PowerPoint.

- Strongly prefer candidates with a commercial, client-centric mindset, who are eager to learn and grow quickly, and motivated to thrive in luxury retail.