Senior Coach (Customer Experience - Chuyên Viên Chăm Sóc Học Viên)

Senior Coach (Customer Experience - Chuyên Viên Chăm Sóc Học Viên)

Negotiable 858 views - Expires in 0 minutes

What We Can Offer

Competitive salary & KPI Bonuses
Full training and on going professional development
Free access to our Wall Street English course

Job Description

1/ Student experience

- Always behave in a professional manner with the student community

- Take center tours turns to maintain a total English learning environment, a clean and orderly center, as well as compliance to the school rules and regulations for the students

- Capture students concerns or feedback when raised, escalate to Customer Experience management when necessary and follow-up on resolution to ensure students satisfaction with the school

- Support the school management to capture structured feedback, such as surveys, when requested

2/ Student progress and class booking

- Prepare a study plan for each student

- Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals

- Follow the school guidelines with respect to booking best practices and coordinate with the CHoT to request adjustments to the schedule when needed

- Drive student progress by providing on going and consistent support, advice, coaching and feedback

- Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their needs

- Take turn in the speaking center to support the students conducting their multimedia lessons

3/ Social classes and event conceptualization and delivery

- Plan and teach social classes to drive student engagement in the center or online

- Participate to the conceptualization, preparation, and execution of center events online or in-center

- Inform and invite students about upcoming events that are relevant to the student interests

4/ Internal Revenue

- Build and maintain a close relationship of trust with the Educational Consultant to collaborate on Internal Revenue opportunities from students

- Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place

- Proactively share information with the EC team about the students that are subject for contract renewal or prone to refer prospects to contribute to the center target achievement

- Conceptualize events that will contribute to the IR channel with Sales and Teaching teams

- Encourage students to invite referrals prospects to the center events

- Support external channels revenue generation with the delivery of demo classes upon request from the Sales team in line with the policies and procedures in place
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Job Requirements

- Fluent in English

- Energetic, positive, friendly and professional

- Customer focus and commercial driven mindset

- Effective communication and interpersonal skills

- Passionate about education, languages and providing excellent customer service

- Driven by the improvement and success of your students

- Creativity and enthusiasm to conceptualize and deliver student activities

- Growth-mindset oriented and committed to continual professional development

- Good time management, organizational and planning skills

Job Locations

3rd Floor, Becamex Tower, 230 Binh Duong Blvd., Thu Dau Mot City, Binh Duong, Vietnam
Ho Chi Minh, Ho Chi Minh City, Vietnam

Who We Are

* Company Introduction:

First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students. Wall Street English is part of Pearson, an education company.

Currently we have 06 centers in Ho Chi Minh City and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management

* Why work with us?

- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.

- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success.

- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner.

- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.

* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.

* Benefit:
• Competitive salary
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English

We are always looking for talented people who have passions for helping people through English education

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Company Benefits

Lương + Thưởng hấp dẫn

Tùy vào vị trí công việc mà bạn sẽ nhận được mức lương xứng đáng & những khoảng thưởng vô cùng hậu hĩnh. 

Nghỉ phép có lương

12 ngày nghỉ có lương

Đào tạo

  • - Training về chuyên môn, nghiệp vụ, các kỹ năng mềm trong công việc 
  • - Nhân viên WSE được học tiếng Anh miễn phí tại công ty (3500USD / khóa học)
  • - Các khóa đào tạo về sản phẩm & kỹ năng trước khi bạn bắt đầu công việc tại WSE. 

Chăm sóc sức khoẻ

Bảo hiểm chăm sóc sức khỏe chương trình cao cấp cho nhân viên + Khám sức khỏe tổng quát 1 lần/năm


Sẽ được cung cấp Laptop/ Desktop hoặc Tablet theo yêu cầu công việc. 

Hoạt động nhóm

  • - Môi trường tiếng Anh năng động, hòa đồng 
  • - Môi trường làm việc quốc tế chuyên nghiệp
  • - Lộ trình phát triển nghề nghiệp rõ ràng.

Company Office

Company Location

21 Lê Quý Đôn, phường 6, quận 3, TP.HCM

Thông tin liên hệ: 
SĐT: (028) 3933 3380
Hotline: 090 777 6478

Company Size


Contact Person

HR Department



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