Senior Customer Service Representative

Senior Customer Service Representative

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 1197 lượt xem - Hết hạn trong 5 ngày

Các Phúc Lợi Dành Cho Bạn

Salary and bonus in accordance with the company policy
Insurance in accordance with the company policy
Paid leave in accordance with the company policy

Mô Tả Công Việc

***A. Sales related:
1. Support Sales team on review contract and quotation and rebate followed PPG Compliance.
2. Review Expired date of contracts to re-new on time.
3. Review FOCUS on time to make sure consistent with quotation from Sales team before delivery to customers.

***B. Customer Service related:
1. CS jobs related for all customers in South
2. Receive POs from customers, compare stock/quotation and book SO on system on time.
3. Follow up with production to deliver to customer as committed.
4. Manage and contact with other departments to discuss related issue of committed delivery.
5. Meet OTIF 95%.
6. Review SO outstanding every 2 weeks for catch Demantra planning.
7. Review SO with Schedule Ship Date on every month-end
8. Handle customer complaints and follow up with other departments for next action.
9. Raise CAIR on system for issue related.
10. Update selling price on Oracle when having changing.
11. Support CSM to consolidate Forecast Figure to upload on system.
12. Support CSM to consolidate delivery to report Sales Update every week.
13. Finish all online training required.

***C. Finance related:
1. Review Debt Comparison with customers every month-begin.
2. Follow up with customers to make sure they paid on time.
3. Check AR before process delivery.
4. Contact to AR MAL team to release SO for ship sales on system.
5. Follow up sending invoice to customers.
6. Review RA/MC with Finance for customers handling.
7. Review Price override from Finance every month to make sure Oracle can catch with actual selling price.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Years of experience: 3 years and above in the same role
• Education: Bachelor Degree
• Work independently and diligently in a dynamic & challenging environment
• Teamwork ability to achieve team goals
• Excel communication and negotiation skills

Địa Điểm Làm Việc

Tòa nhà Ree Tower, 9 Đoàn Văn Bơ, Phường 12 (Quận4), District 4, Ho Chi Minh City, Vietnam

PPG Vietnam is a subsidiary of PPG Industries , a global company with headquarter locate in Pittsburgh, USA and operates in nearly 70 countries around the world with 46,000 employees. PPG Industries is a global supplier of coatings, chemicals and glass.

Why Join Us?

PPG ranks #1 in Coatings World’s Top Companies Report - The Report provides a global ranking of the top manufacturers in the paint, coatings, adhesives and sealants industry. In 2015, 80 companies were profiled, down from 87 in 2014. Research is conducted by Coatings World’s editorial staff and companies are ranked based on annual sales.

Working for PPG

We are committed to providing a fulfilling workplace for our employees, creating an environment for continuous learning and embracing the ideas and diversity of others. What attributes do you look for in an employer?

Advancement Opportunities: Our internal job posting program, PPG Careers, is used to announce worldwide career opportunities to all employees. As an employee, you are free to self-nominate regardless of functional area, business unit, location or job level provided you meet the position and location- specific requirements.

Compensation and Benefits: Our compensation programs are designed to make PPG an attractive place to work. They are built on principles that support our goal of attracting and retaining the outstanding employees we need to meet our business goals and thrive as a world-class company. PPG offers a competitive benefits program to our employees. Benefit coverage is dependent on your work location and employee status and may vary based upon the region of the world in which you work.

Diversity: PPG is an extremely diverse company. It has a global portfolio of businesses and product lines; more than 140 manufacturing facilities and equity affiliates; operates in more than 60 countries around the globe; and has about 40,000 employees of wide-ranging nationalities, cultures, religions, ethnic, professional and educational backgrounds.

Continuous Learning: To ensure that you are always on the leading edge of your field, we encourage continuous learning - in the classroom, on-the-job, and through e-learning opportunities. We also support informal learning through mentoring and networking relationships.

Work/Life Balance: PPG fosters an environment committed to motivating and inspiring employees who are fully engaged in the workplace. And, we understand that the passion our employees bring to work extends to their personal lives. At PPG we are committed to enabling a healthy balance between the two. We offer a wide array of programs and services aimed at helping people manage their many competing priorities such as flexible work hours, telecommuting, employee assistance programs, wellness programs, and fitness centers.

Sustainability: Sustainability is first and foremost about being a successful business. We do what we do in order to ensure the success and lasting presence of our company for the benefit of our customers, our suppliers, our shareholders, our employees and our neighbors. But, we also act in a way that not coincidentally helps to ensure the life and resilience of our economies, our environment and our society. We believe that these two views of sustainability – sustaining PPG and sustaining the world – are not mutually exclusive, but are very compatible.

Xem toàn bộ thông tin công ty
REE Tower, Suite 604, Fl. 6, 9 Doan Van Bo st., Dist. 4, HCMC
25-99 nhân viên


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