Senior Engineer - Technical Service, Coatings

OBJECTIVES OF THE POSITION • To support and strengthen Line activity at customers’ sites. • To ensure smooth running of existing lines and provide necessary required supports for new / prospective business queries. • Enhance service levels and customer intimacy to achieve customers’ satisfaction. MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES Customer Activities • Act as “window person” to customer for line technical issues. Coordinate to ensure customer’s complaint and technical issues solved timely and successfully. • Conduct plant trials for trouble shooting and new business inquiries. • Participate in line commissioning activities – from inception to production run. • Monitor the parameters of the materials used on site to ensure they are within the specifications. • Perform online troubleshooting for pretreatment and e-coat process. • Circulate customer sample reports to Sales personnel. • Analyze monthly reports of OEM account for any discrepancies and report to manager. • Fulfil documentation requirement of field / marketing personnel in close co-ordination with laboratory / development team (e.g., TSDS / MSDS / SOP’s / Proposals, etc.). • Participate and prepare a Monthly Work Plan with follow up and target closing dates. • Conduct the on-site testing and manage the testing equipment furnished by BASF. Account Management • Collaborate with other teams to fulfill customers’ needs in support of company strategies and achieving targeted Selling Cost. • Ensure product quality, contribute to change management and quality management. • Ensure all activities comply to all EHS rules/ regulations and RC requirement. Other assignments • Adhere to ISO procedures relating to technical services with periodic updates. • Provide technical report with sufficient details and/or analysis and/or technical solutions frequently. • Perform other assignments.

• Degree in Chemistry, Chemical Engineering, or related majors. • At least 3 years relevant working experience. • Experiences in Surface coatings, PT/ED (Pre-treatment/Electro-deposition) materials and process are preferred. • Good knowledge in coatings industry is preferable. • Able to communicate in English both in writing and speaking. • MS. Office applications. • Required Competencies: Act with Entrepreneurial Drive, Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement.