Senior Executive, Customer Management

SPECIFIC ACCOUNTABILITIES:

• Ensure the accurate and timely movement of ocean freight to- and from specific

locations within the service standards agreed with the Customer

• Handle all Customer facing communication and shipment related internal

communication between/with stakeholders

• Provide Customers with proactive exception management in case of service quality

deviations including follow-up and problem resolution

• Ensure Customers are invoiced for all shipment related charges

• Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)

• Act in a manner which increases Customer satisfaction and loyalty, maximizes

shipment profitability and decreases operating expenses

1. SKILLS REQUIRED

• Ability to multi-task

• Effective communication skills and professional communication etiquette

• Fluency in written and spoken English

• Perform well under pressure

• Strong computer (Windows PC) skills

• Decision-making and problem-solving skills

• Ability to prioritize and manage time

• Attention to detail and accuracy

• Organizational skills

• Must work well within a team

2. EXPERIENCE AND QUALIFICATIONS

• Minimum Bachelor’s degree in Management or any related fields such as transport, logistics, supply chain etc.

• Minimum 3 years of relevant working experience in the industry