Senior Executive, Digital Business

The position is to participate in the management of DKSH CRM (salesforce.com) as well as supporting on related projects (Service/Quotation tool, etc) and support the implementation of new IT projects, promote the best practices and suggest process and functionalities enhancements to enhance Business efficiency and user adoption.

Geographic scope: Vietnam, Thailand, Myanmar

Based in Vietnam

Business Intelligence and Project support: 60%

• Supports operational excellence and integration of existing projects (CRM/Service/Marketing automation), support new project integration

• Contribute to the testing and debugging of new software or enhancements to existing software

• Assist in the enforcement of project deadlines and schedules.

• Interact sessions with business users and development team.

• Suggest new features to existing software to support Business Efficiency and Users adoption

• Support User adoption and learning by developing new training materials

• Preparation and execution of the Monthly reporting

• Build relationships with key DKSH stakeholders.

• Perform other duties as assigned.

2. Data Management and End User support: 40%

• Ensure accuracy and integrity of Salesforce.com data

• Analyze and identifies data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts

• Analyze and resolves cross-functional data issues across Salesforce.com modules:

• Locate and define new process improvement opportunities.

• Demonstrate skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data

• Lead and perform data cleansing through periodic review.

• Manage ongoing support requests and administrative needs.

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.

• Support in the user activation and deactivation process as needed

• Participates in the execution and implementation of approved data definitions, policies, standards, and process data access.

• Manage new user onboarding and training.

• Ensure good adoption rates for all countries

• 5-6 years' experience in project management, data management environment with database management, executing data imports, running exports, merging records, and running reports

• Proficiency with the English language.

• Salesforce.com or any CRM, project management experience is an advantage.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to learn and become proficient quickly with new tools.

• Strong analytical thinking and problem-solving skills, focus on detail.

• Proactive, committed and insure follow-up in a very timely manner

• Excellent organizational, prioritization and independent decision-making skills

• Excellent verbal and written communication skills

• Team player, ability to interact and communicate with all levels of management.

• Demonstrated commitment to our fundamental principles of Integrity.

• Bachelor’s degree in computer science or equivalent experience.