Senior Executive, Key Account Management (Ecommerce)

1. E-store operation, promotions and transactions

• Monitor DKSH KPI on e-market place

• Maintain & update master data (products, pricing, promotion, etc.)

• Data analysis/ Dashboard/ Reporting on EC performance and process enhancement

• Lead activities of merchandising, consumer engagement, loyalty program, monthly promotion plan & execution

• Assist with media plans and provide advice where required.

• Responsible for end-to-end eCommerce performance including Commercial (sales, promotions, pricing, listings content, listing ranking, on-site visibility, etc.) and operation (stock availability, order management, order fulfillment, after-sales service etc.)

• Other assignments on order processing matters and general operation.

2. Drive business growth

• Ensure sales target achievement.

• Lead the process of developing business plans and marketing and operational plans.

• Robust in research and analysis of new online opportunities

• Research, explore & deploy new sale channels.

3. P&L Management

• Liaise with Operations Finance to collect and reconcile all expenses & supporting documents on time.

• Controlling A&P expenses

4. Coordinate internal DKSH across departments and BUs of effective implementation

• Support and keep service operation smooth.

• Communicate / interact with the online business plan to all operational departments and business units.

• Monitor and evaluate the outcome of implementation.

• Ensure e-retailer and marketplace strategies are integrated with offline and online.

• Excellence understanding of E-Commerce market

• Well familiar with e-platform operation, tools & solutions

• Proficient Microsoft office

• Solid knowledge of digital marketing

• Preferably 3-4 Year work experience in E-Commerce industry

• Experience working in eCommerce platform or enablers is a plus