Senior Expert, Distribution Administration (Reporting, Compensation & Payment)

JOB PURPOSE

To design, operate, and continuously enhance the business quality assurance framework across all distribution channels. This expert-level role ensures compliance, transparency, and operational integrity by overseeing performance governance, incentive mechanisms, and ethical conduct. It also serves as a strategic advisor to cross-functional teams, driving improvements in sales force management and risk mitigation.

KEY ACCOUNTABILITIES

1. Strategic Compliance & Ethical Governance

- Develop and maintain compliance frameworks and ethical conduct standards for the nationwide sales force

- Design agent code lifecycle processes: onboarding, status transitions, revocation, license validation, and historical activity tracking

- Advise on resolution of misconduct, operational violations, and risk exposures in collaboration with Legal, Compliance, and Internal Audit

- Recommend preventive controls, post-sale audit mechanisms, and early-warning systems to safeguard business integrity"

2. Performance Management & Incentive Strategy

- Architect performance evaluation models and incentive schemes tailored to each distribution channel (Agency, Bancassurance, Digital)

- Validate commission and reward data accuracy; oversee payout governance and recommend system enhancements

- Analyze effectiveness of recognition programs and contests; provide strategic insights to boost sales force engagement and productivity

- Act as a subject matter expert for Sales and HR teams on incentive policy, reward structures, and advisor motivation strategies"

3. Process Optimization & Internal Communication

- Lead development of internal communications on compliance policies, violation alerts, and operational guidelines for the sales force and channel managers

- Analyze violation trends, audit results, and field feedback to propose upgrades to control processes, monitoring tools, and reporting systems

- Design and deliver training programs on compliance, professional ethics, and incentive frameworks for sales teams and distribution leadership

- Represent the function in strategic cross-departmental forums, offering expert insights on operational quality and systemic risk.

Qualifications and Work Experience

- University degree in related fields such as finance, insurance, banking, business administration or information systems.

- Priority is given to candidates with professional certificates (eg LOMA, AII or quality management certificates - QA).

- Understanding of the life insurance sector through internal training courses or insurance industry certificates.

- At least 08 years of experience in quality management, distribution operations or internal audit in the insurance industry, especially life insurance; Priority is given to candidates with experience in the bancassurance model or working with partner banks.

- Understanding of sales processes, agent licensing, contract management and compliance with legal regulations.