Senior Expert, IT Services

Job Purpose

- The job holder responsible for system operation: Directly perform monitoring, operation, and troubleshooting activities of technology infrastructure systems, ensuring stable, safe and highlyavailable systems. Deploying technical solutions according to the right process to ensure service quality, providing a quality infrastructure foundation for the operation of upper-layer technologyservices.

- The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Key Accountabilities

Responsibilities in system operation:

- Monitor and report the daily operation of the system. (healthy daily checklist)

- Perform special operations as required.

- Participate in troubleshooting, problems of systems in >= 3 different arrays

- Planning and coordinating with members to fully implement the goals of the group and department

- Make a work diary, periodically analyze, synthesize reports and propose optimal solutions to higher management levels.

Responsibilities in user support:

- Support advanced level (level 3) according to change management process, incident management

Responsibilities in research and training:

- Research new technologies and techniques.

- Consult other technical staff when needed.

- Technology and technical training for other employees.

Other responsibilities:

- Coordinate departments in Technology Support and Operation, in Technology Division to implement projects, operate and deploy optimal upgrades in DC, DR and the region

- In-depth research and implementation of technology solutions to optimize the system

- Participate in technology risk handling as assigned

- Train, guide work and share knowledge in specialized fields for members of the department.

- Perform other related tasks as requested by the Board of Directors.

Qualifications

- University degree or higher, majoring in IT or electronics and telecommunications

Work Experience

- Have worked in the related field for at least 12 years

- At least 10 years in management position

Foreign language

- English, level 3 (TOEIC = 650 - 699) / according to TCB's regulations in each period

Other requirements

- Mastering server technology and common operating systems or network technologies. Understand the functional components in a large server infrastructure system or a large network system

- In-depth knowledge of server solutions or network solutions

- In-depth knowledge of at least 2 areas other than the specialized one (e.g. servers, networks, storage systems, databases, etc.)