Senior Fulfillment Specialist

Địa Điểm Làm Việc: Hà Nội
$500 - $700 1651 lượt xem - Hết hạn trong 16 ngày
Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

Competitive salary ($500-$700)
Global health insurance package for yourself and direct family members
High-end working environment (central location, modern equipment, lunch/ drink)

Mô Tả Công Việc

ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just under 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

We are now seeking Senior Fulfillment Specialist to monitor purchase orders from customers, ensure orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. Troubleshoot and resolve order issues in a timely manner. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate replenishment planning and minimize out-of stock.

WHAT YOU WILL DO
Senior Fulfillment Specialist is responsible for ensuring order fulfillment in an accurate and timely manner. Primary duties include:

- Monitor order fulfillment processes, identify breakdowns or delays, and implement corrective actions to resolve issues
- Actively communicate with suppliers to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders
- Coordinate with customer support team to provide further information regarding shipping status, product availability, product quality and help them to solve customer’s requests in a timely manner
- Daily monitor and analyze fulfillment metrics such as processing time, lead time, shipping time, defects and return rate and provide recommendations for performance improvements to suppliers
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

WHAT WE ARE LOOKING FOR
- Bachelor’s degree in Supply Chain Management or a related field
- 1-3 years of experience in fulfilling orders in an e-commerce/retail environment
- Strong proficiency in Microsoft Excel, order management systems, ERP
- Strong problem-solving skills, data-driven mindset, attention to detail, and the ability to work independently and as part of a team
- Excellent communication and collaboration skills
- Effective written and verbal communication skills in English. Chinese is a plus

WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

- Competitive salary ($500-$700)
- Full salary during probation
- 12 days work-from-home & 12 days of paid annual leave
- Additional seniority paid annual leave
- Global health insurance package for yourself and direct family members
- Guaranteed 13th month salary
- Quarterly bonus & Year-end bonus as part of our profit sharing program
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
- General company T&D Program + dedicated T&D budget for managers
- Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Địa Điểm Làm Việc

Tầng 1, Pax Sky, 63-65 Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, TP Hà Nội, Việt Nam

Về Chúng Tôi

Crossian is a high-growth technology-driven ecommerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just under 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

Why choose Crossian?

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
- Competitive gross salary
- Full salary during probation
- 20 days work-from-home & 12 days of paid annual leave
- Global health insurance package for yourself and direct family members
- Guaranteed 13th month salary
- Quarterly bonus & Year-end bonus as part of our profit sharing program
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
- General company T&D Program + dedicated T&D budget for managers
- Other benefits in accordance to Company's Policy and Vietnam Labor Laws
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Phúc Lợi Công Ty

Salary

Competitive salary (negotiable, depending on what you bring to the table)

Young, dynamic, transparent and open-minded working culture. All ideas are welcome!

12 days work-from-home & 12 days of paid annual leave

Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Global health insurance package, plus annual health check-ups

Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

Tầng 1, Toà nhà Pax Sky, 63 - 65 phố Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

HR Dept

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

Vững vàng sức khoẻ, vững tâm sự nghiệp