Senior HR Executive, People Excellence Advisor

'1. P&C Generalist Services support - Provide P&C administrative and transaction support to different customer groups - Documents all inquiries (phone calls/requests) and escalates complex cases to appropriate Tiers - Manage general P&C Services processes like employee data, org charts, P&CIS and enabling technology queries, vendor management, voluntary separation, talent and learning admin, compensation and benefits admin - Meets defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries - Supports ad hoc projects and activities related to P&C department 2. Customer Contact - Be the first point-of-contact regarding all employee queries and perform transactions in P&C systems - Act as the primary liaison between employees and other P&C service Tiers including Local People Excellence Team and CoE Specialist Services and support the escalation of issues to BPs and COEs as needed in line with the operating, service delivery and governance models 3. Continuous improvement - Maintain and Provide P&C Metrics: Track and analyse data regarding staffing, retention, turnover, exit interviews, and other information necessary and provide insights for people decisions Meet defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries - Assists in the continuous development and improvement of people information and processes 4. Others tasks will be assigned by Line Manager

- University graduate - Knowledge of fundamental P&C practices including employee data, talent, learning, performance, recruitment and compensation - Strong organizational, time management skills - Excellent written and English/local spoken language skills with an ability to understand employee queries and interact with different stakeholder in P&C and business - Possess strong technical acumen, including Excel, PowerPoint and P&CIS (SAP SuccessFactors and ServiceNow experience a plus)