Senior HR Services Officer

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Private premium medical insurance
20 days annual leave

Mô Tả Công Việc


As a Senior HR Services Officer, you will be responsible for coordinating HR Services ranging from the “front office” customer service provided in person or through People Connect platform to various Vietnam specific employment formalities such as obtaining visa, work permit and temporary residence card for foreign nationals employed by RMIT Vietnam.

The position will be based in Hanoi and nominated as the first point of contact in Hanoi for HR services there but as a member of Vietnam HR team, you will also provide HR services to employees in other locations of Vietnam as assigned.

You must be able to:

Actively model and promote an HR department service culture which emphasises quality client service and continuous improvement.

Provide routine advice, guidance and explanation of RMIT Vietnam HR policies, procedures and processes to both foreign and Vietnamese staff.

Coordinate with the right “technical expert” within the HR department to resolve more complex issues to ensure that the staff member’s queries are addressed in a timely and appropriate manner.

Participate in delivering induction training to new joiners and/or refreshing courses to existing staff members as assigned.

Act as a “subject expert” on matters pertaining to visa, work permit and temporary resident cards for expatriate employees.

Perform certain security roles on Workday system as assigned.


Front office services and HR contact point in Hanoi

Provide support to all walk-in customers, phone calls and email enquiries, discussing their needs and identifying appropriate services and information, referring them to the relevant HR staff members as appropriate; following up to ensure the issues are addressed

Provide general advice regarding HR policies, procedures and services verbally and via e-mail. Coordinate with other HR team members to resolve any complex queries as appropriate.

Play key role in managing the HR ticketing system (namely ServiceNow) and telephone system (namely Genesys) for RMIT Vietnam to ensure they work properly and effectively (including, but not being limited to, actively classifying requests/questions, distributing them, coordinating with other HR team members to ensure timely responses, assessing the system efficiency, and proposing improvement plan). Currently, these systems are monitored by three members in Tier 1 group. The position will join this group as a more senior one.

Together with the Talent Acquisition Advisor in Hanoi, take turn to provide briefing on HR related processes to new employees

Monitor the end of probation process and termination process (including exit interview for some certain levels) for Hanoi Campus.

Manage employees’ personnel files and ensure accurate records on Workday are maintained up to date.

Support organisational change initiatives.

Support Hanoi campus management in employee engagement, performance and discipline matters.

Maintain a high level of accuracy and confidentiality in all correspondence and administrative documents adhering to the University and departmental standards.

Perform related duties as required or assigned.

Vietnam employment formalities for Hanoi

Be in charge of visa/temporary residence card and work permit applications for existing expatriate employees based in Hanoi in accordance with the prevailing Labour Code and relevant guiding decrees and circulars.

Develop effective, collaborative relationships and networks with all internal and external stakeholders particularly with government bodies such as Immigration Office, DOLISA, Justice Department and Department of Foreign Affairs, Embassies/Consulates and International Agencies to assist with work permit and visa/residence card application processes.


Be in charge of Time and Absence module in Workday (working with the Workday team to update working schedules, public holidays for Vietnam, mastering these features on Workday and answering questions from staff on timesheets and all leave types)

Actively contribute to the development of various HR standard operating procedures/work flows to enhance transparency, accountability and professionalism in the way we work and advise our stakeholders.

Support other team members in particular assigned tasks/ activities.

Provide backup support for other team members when required.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc


Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.


Bachelor’s Degree in Business Administration, Human Resource Management or relevant field.

At least 5 years of experience in an HR generalist role providing quality customer services to diverse range of stakeholders in an international organization.

Strong knowledge of labour laws and immigration requirements for a foreigner to work in Vietnam

Adequate understanding of the role of a modern HR department and HR best practices.

Excellent customer service skills with a professional and proactive approach.

Demonstrated effectiveness in understanding, applying and explaining complex policies, procedures and rules to staff.

High level of accuracy and confidentiality in all correspondence and administrative documents adhering to the University and departmental standards.

Strong organizational and planning skills, ability to set priorities and meet deadlines under time constraints.

Excellent interpersonal and communication skills (verbal and written in English and Vietnamese).

Solutions focused, with a dynamic and vibrant approach to engaging with stakeholders.

Demonstrated ability to show initiative, think outside the box and creatively solve problems.

Advanced computer skills with knowledge of Microsoft Word, Excel and PowerPoint and other relevant business software. Experience and working knowledge of Work Day is desirable.


Highly competitive VND salary (plus allowances) depending on proven track record in meeting all the key selection criteria.

13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.

20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.

Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.

Free use of onsite gym

Library on campus and online - access to RMIT Australia online library

Education fee support for staff dependents after a qualifying period


English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.0 (or equivalent).


Please submit your CV, covering letter, ID, and Qualifications by clicking on the ‘Apply’ link below.

Applications Close:
5 thg 9 2021 11:59 pm

Địa Điểm Làm Việc

521 Kim Mã, Ngọc Khánh, Ba Đình, Hanoi, Vietnam
Xem toàn bộ hồ sơ công ty

RMIT University Vietnam is a campus of Melbourne-based University RMIT - Australia's biggest tertiary institution. The largest offshore campus in the world, RMIT Vietnam offers programs from business and management to design and micro engineering, and boasts an impressive range of extra-curricular activities that encourage students to break new ground in their areas of interest.

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