Senior IT Specialist

• Responsible for IT end user support in the main working location and supporting other offices when needed.

• Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities.

• Manage network, including employee ACL access control, router configuration, VLAN assignment, FW, AP, and other network components.

• Install, manage, and troubleshoot software, hardware, call center, and network systems.

• Allocate and manage accounts for new users and assist with password or login problems.

• Ensure the systems and applications are up-to-date and comply with security policies.

• Perform additional tasks as the department requires.

• Work on night shift (or out of working hours) if required by team leader/supervisor.

• 2-5 years of working experience in IT infrastructures, operations, or technical support environments.

• Good English (In both speaking and writing).

• Good understanding of TCP/IP, UDP, HTTP, SSL/TLS, and DNS.

• Good knowledge of Microsoft Application Support.

• Practical experience with Hybrid AD.

• Good knowledge of Windows operating systems, including troubleshooting and system hardening.

• Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance. Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.

• Skilled in Exchange Server configuration and management.

• Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.

• Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.

• Experience in Intune & Defender for Endpoint.

• Experience in Autopilot and its configuration.

• Network Technology: Proficient in enterprise-level network technologies (such as Cisco devices), CCNA/CCNP certification preferred.

• Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup and maintenance.

• Process Development: Participate in the formulation and optimization of IT operation processes and emergency plans.

• Supplier Management: Responsible for coordinating and managing IT suppliers and service providers.

• Team Collaboration: Excellent teamwork and communication skills, able to work efficiently with team members and support business department operations.

• Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning.

• Effective communication in writing and verbally to a wide range of people at all levels, including communicating complex technical issues.

• Personal integrity, able to work to deadlines and under pressure.