Senior IT Specialist ( IT Infrastructure + IT Network System )

MAIN PURPOSE:

The Senior IT Specialist is responsible for ensuring that Aden’s IT infrastructure — including hardware, software, and network systems — operates smoothly, securely, and efficiently. This role serves as a key technical partner, providing daily support to employees, resolving IT incidents, and contributing to continuous improvement and optimization of IT systems across the organization.

KEY RESPONSIBILITIES:

1. IT Help Desk Support

• Install, configure, and maintain desktops, laptops, monitors, printers, scanners, and related peripherals.

• Troubleshoot and upgrade hardware components (power supply, RAM, HDD, motherboard, etc.).

• Install operating systems (Windows/macOS/Linux) and business software.

• Support new employee onboarding (equipment setup, software installation, email access, etc.).

• Manage IT assets (tagging, inventory, lifecycle tracking).

2. Server Management

• Manage and deploy Windows Server, SQL Server, and related applications.

• Monitor server health: CPU, RAM, disk, and network usage.

• Ensure data security through OS updates, user access control, and permission management.

• Schedule and monitor regular data backups and recovery processes.

3. Network & Connectivity

• Configure static IP, VLAN, and routing settings.

• Troubleshoot LAN/Wi-Fi issues, slow speed, disconnections, or shared printer errors.

4. Site Support & Deployment

• Deploy and support site systems (POS, time attendance, cameras, etc.).

• Resolve daily operational issues and provide guidance to users.

• Conduct basic IT training for site staff.

5. Other duties as assigned.

• Bachelor’s degree in Information Technology or related field.

• At least 3 years of experience in IT help desk and infrastructure management.

• Have knowledge of:

• Active Directory, Windows Server, SQL Server.

• VMware ESXi, SAN/NAS, Microsoft 365.

• Networking (TCP/IP, Firewall, Routing, VLAN).

• Strong troubleshooting and system monitoring skills.

• Good communication skills in both Vietnamese and English.

• Responsible, proactive, collaborative, and able to work under pressure.

• Experience in mission-critical environments (telecom, finance) is a plus.

• Problem-solving ability and a desire to learn.

• Good communication skills to help explain tech issues to non-technical staff.

• Organized and able to handle multiple tasks.