Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
• Investigate issues reported by the customer in an efficient and timely manner
• Locate and reports faults via Network Management Systems
• Follow documented procedures to achieve incident resolution for many repetitive types of support requests
• Provide real time MES support to the business helping to resolve any issues faced on shop floor by interacting with production business daily and provide technical triage.
• Provides end-user MES software troubleshooting and support.
• Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.
• Provides phone and shop floor support.
• Ability to diagnose hardware faults and swap out faulty equipment
• Perform follow-ups and quality checks with customers to verify resolved incidents and help requests
Yêu Cầu Công Việc
- Have more than 02 years experience in Network operation/SAP/MES
- Good understanding of computer systems, mobile devices and other technology products
- Understand the operation of network equipment router / switch network security systems firewall / antivirus.
- Experienced in administration & operation of LAN / WAN, Wifi, VPN & Internet connection solutions for large enterprises.
- Analysis skills, system design & database
- Honest; Enthusiasm; High sense of responsibility
- English proficiency
- Working in Hai Phong