Senior IT Support

Địa Điểm Làm Việc: Hà Nội
Thương lượng 727 lượt xem - Hết hạn trong 19 ngày

Các Phúc Lợi Dành Cho Bạn

Flexible working environment
100% full salary in probation period. Medical benefits for family
18 paid leaves per year

Mô Tả Công Việc

- Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
- Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA’s.
- Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
- Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as SCCM and OS), Symantec AV, managing peripherals, maintaining & administering all loan equipment.
- Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
- Working and liaising with Global Service Desk in India for incidents and other IT support requirements.
- Maintaining the IT store room, carrying out frequent stock checks and organisation of IT equipment.
- Create and update documentation on processes/systems relevant to the OSS team.
- Provide support to other technical teams for IT projects and out-of-hours work.
- Provide any other duties/tasks related to GEO IT Services.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Solid experience in a busy local IT support environment with excellent troubleshooting skills
- Experience of supporting field-based users.
- Good working knowledge and understanding of Microsoft Windows 10 - Office 2016, O365
- Experience of supporting File/Print management in a corporate environment would be advantageous.
- Good organisational skills for IT asset management and inventory maintenance.
- Excellent documentation skills for creating/updated processes and procedures.
- Understanding of an Incident management system (Remedy desirable).
- Must have excellent customer facing qualities with a flexible, can do attitude.
- Experience and knowledge of Laptop imaging, preferably SCCM.
- Good knowledge of Networking & TCP/IP in a corporate environment.
- Excellent verbal and written communication skills.
- Ability to work independently and conscientiously.
- Microsoft Certifications (MCP / MCTS) – would be advantageous.
- Good at English communication.

WHAT WE WILL OFFER
- Insurance plan based on full salary + 13th salary + Performance Bonus.
- 100% full salary in probation period.
- 18 paid leaves per year
- Meal Allowance: 730k/month
- Medical Benefit (Personal) and Family based on levels.
- Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
- Internal Training (Technical & Functional). Scope of English Training.

Địa Điểm Làm Việc

Leadvisors Tower, 643 Phạm Văn Đồng, Cổ Nhuế 1, Bắc Từ Liêm, Hà Nội, Viet Nam
Xem toàn bộ hồ sơ công ty

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com

Xem toàn bộ thông tin công ty
Hanoi Address: Level 13-17, Leadvisors Tower, 643 Pham Van Dong Street, Co Nhue Ward, North Tu Liem District, Hanoi. HCMC Address: Level 11, Five Star Tower, 28Bis Mac Dinh Chi Street, Da Kao Ward, District 1, HCMC
500-999 nhân viên
Recruitment Department
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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