Các Phúc Lợi Dành Cho Bạn
Flexible working environment
100% full salary in probation period. Medical benefits for family
18 paid leaves per year
Mô Tả Công Việc
- Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
- Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA’s.
- Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
- Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as SCCM and OS), Symantec AV, managing peripherals, maintaining & administering all loan equipment.
- Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
- Working and liaising with Global Service Desk in India for incidents and other IT support requirements.
- Maintaining the IT store room, carrying out frequent stock checks and organisation of IT equipment.
- Create and update documentation on processes/systems relevant to the OSS team.
- Provide support to other technical teams for IT projects and out-of-hours work.
- Provide any other duties/tasks related to GEO IT Services.
Xem toàn bộ Mô Tả Công Việc
- Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA’s.
- Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
- Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as SCCM and OS), Symantec AV, managing peripherals, maintaining & administering all loan equipment.
- Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
- Working and liaising with Global Service Desk in India for incidents and other IT support requirements.
- Maintaining the IT store room, carrying out frequent stock checks and organisation of IT equipment.
- Create and update documentation on processes/systems relevant to the OSS team.
- Provide support to other technical teams for IT projects and out-of-hours work.
- Provide any other duties/tasks related to GEO IT Services.
Yêu Cầu Công Việc
- Solid experience in a busy local IT support environment with excellent troubleshooting skills
- Experience of supporting field-based users.
- Good working knowledge and understanding of Microsoft Windows 10 - Office 2016, O365
- Experience of supporting File/Print management in a corporate environment would be advantageous.
- Good organisational skills for IT asset management and inventory maintenance.
- Excellent documentation skills for creating/updated processes and procedures.
- Understanding of an Incident management system (Remedy desirable).
- Must have excellent customer facing qualities with a flexible, can do attitude.
- Experience and knowledge of Laptop imaging, preferably SCCM.
- Good knowledge of Networking & TCP/IP in a corporate environment.
- Excellent verbal and written communication skills.
- Ability to work independently and conscientiously.
- Microsoft Certifications (MCP / MCTS) – would be advantageous.
- Good at English communication.
WHAT WE WILL OFFER
- Insurance plan based on full salary + 13th salary + Performance Bonus.
- 100% full salary in probation period.
- 18 paid leaves per year
- Meal Allowance: 730k/month
- Medical Benefit (Personal) and Family based on levels.
- Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
- Internal Training (Technical & Functional). Scope of English Training.
- Experience of supporting field-based users.
- Good working knowledge and understanding of Microsoft Windows 10 - Office 2016, O365
- Experience of supporting File/Print management in a corporate environment would be advantageous.
- Good organisational skills for IT asset management and inventory maintenance.
- Excellent documentation skills for creating/updated processes and procedures.
- Understanding of an Incident management system (Remedy desirable).
- Must have excellent customer facing qualities with a flexible, can do attitude.
- Experience and knowledge of Laptop imaging, preferably SCCM.
- Good knowledge of Networking & TCP/IP in a corporate environment.
- Excellent verbal and written communication skills.
- Ability to work independently and conscientiously.
- Microsoft Certifications (MCP / MCTS) – would be advantageous.
- Good at English communication.
WHAT WE WILL OFFER
- Insurance plan based on full salary + 13th salary + Performance Bonus.
- 100% full salary in probation period.
- 18 paid leaves per year
- Meal Allowance: 730k/month
- Medical Benefit (Personal) and Family based on levels.
- Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
- Internal Training (Technical & Functional). Scope of English Training.
Địa Điểm Làm Việc
Leadvisors Tower, 643 Phạm Văn Đồng, Cổ Nhuế 1, Bắc Từ Liêm, Hà Nội, Viet Nam
