Job description
Key Accountabilities:
• Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights.
• Diligently coordinates DSC internal commercial process related to his/her accounts, ( e.g., O2D, Renewals, BCA process). Ensures timely and accurate data entry into systems and tools required for above processes
• Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
Towards Customer
• Do data analysis for commercial negotiations (e.g., rate increase) based on internally aligned positions
• Balances needs of the customer with needs of our operations by facilitating mutual solutions.
• Ensure internal O2D process in managing accounts (Salesforce, BCA, CAP)
• Follow up the results of CXM survey and agrees mutual action plans that address their feedback.
• Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights.
• Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments.
Equally towards Customer & DSC
• Balances needs of the customer with needs of our operations by facilitating mutual solutions.
• Investigates validity of customer claims and manages internal approval and customer communication process
Towards DSC (P&L Owner, Operations, Finance, etc.)
• Works closely with the Operations leader for her/ his account and trusts them to deliver the KPIs. But tracks operational performance to jump in when customer satisfaction is at risk; and escalates decisively if and when required
• Participates in regular internal Performance Management Reviews
• Owns any New and Renewal opportunities with this account and coordinates the required pursuit team (e.g., Solution Design, ITCS, HR, Finance)
• Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes
• Ensures SOPs are fit to deliver on customer requirements and kept up to date
• Coordinates regular interaction between DSC internal parties (e.g., Ops, IT, OE) to drive Continuous Improvement, based on own initiative or CXM feedback
People - Management
• Is the 'glue' between customer, operations and the wider DSC business.
• Needs to be able to communicate and build rapport with diverse group of people - operations leaders and operatives / senior customers / DSC P&L owners
• Is a role model for the principles of Customer Centricity:
o Putting ourselves into the customer’s shoes
o Actively listening, understanding, then acting
o Delivering excellence & continuously challenging the status quo
o Doing what we said we would be doing
o Going the extra mile
o Being simple to do business with
Job requirements
• University degree or equivalent education
• 2-5 years of relevant experience in contract logistics/supply chain industry
Functional Experience and Key Skills:
• Commercial acumen
• Logical thinking
• Empathy - being able to identify and understand a stakeholder or customer's situation, feelings and motivations
• Resilience/ Confidence - being able to stand one's ground when dealing with tough/ highly demanding stakeholders
• Communication, facilitation and presentation skills
• Willingness to learn about Operations if unexperienced in that area
• Fluent in English
What We Can Offer
Bonus
Attractive remuneration package
Training
Corporate E-Learning, training opportunities
Others
Professional, dynamic working environment
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
03/04/2024
Experienced (non-manager)
Logistics/Import Export/Warehouse > Supply Chain Management
Client Satisfaction, Supply Chain, Client Service Management
Supply Chains
English
Not shown
Not shown
Job Locations
7th Floor, Etown 3, 364 Cộng Hòa Street, Ward 13, Hồ Chí Minh, Việt Nam
HomeJobsSupply ChainsDHL Supply Chain(Senior) Key Account Executive
DHL Supply Chain
7th Floor, e.Town 3, 364 Cong Hoa, Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam
(View map)1,000-4,999 employee
HR Department
Scam detection
HomeJobsSupply ChainsDHL Supply Chain(Senior) Key Account Executive