Senior Officer, Claims (Assessor)

PURPOSE

- Directly manage & handle assigned claims, ensure claims to be handled properly and effectively in line with T&C and procedures;

- Support Claim Assessor Manager in assessment quality, meet performance of assessment Team;

KEY ACCOUNTAIBILITIES

- Review, analysis and make decision on claim within own authority with productivity/ efficiency in targets;

- Meet the quality benchmark in claim decision based on quality score, error rate and different decision percentage;

- Support Claim Assessor Manager on setting up practices, procedural manuals to guide the Team in daily operations to bring good experiences to customer on claim services;

- Contribute to build up and improve Claims workflow to help daily operation of faster, more accurate and convenient;

- Handle claim complaints effectively in line with company guidelines and give customer satisfaction;

- Incorporate with Sales Force to educate, support for sales process along with relevant stakeholders.

- Execute UAT (User Acceptance Testing) to verify claims system performance;

- Review and contribute opinions on new products.

- Other tasks as assigned.

QUALIFICATIONS / EXPERIENCE

- University Graduate;

Economics, Finance or Medical University is preferable;

- LOMA certificate is preferable;

- 2/3-year experience in claims field at life insurance company is preferable.

KNOWLEDGE & TECHNICAL SKILLS

- Good command of English and Vietnamese;

- Experienced in claims assessment or knowledge of insurance would be great advantage;

- Effective interpersonal skills and good teamwork spirit.

- Customer Service Mindset;

- Well organized and good time management;

- Pro-active, innovative, integrity, meticulous and diligent;

- Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges;

- Medical and/or Life Insurance knowledges is preferable.