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Mô Tả Công Việc
PURPOSE:
Perform services at hotlines to Customers/Sales and conduct call quality control.
KEY ACCOUNTABILITIES:
• Handle incoming calls in a professional manner.
• Conduct quality control inbound calls of team members.
• Following call center scripts when handling different topics.
• Identifying customers/sales’ needs, clarify information, research every issue and provide solutions.
• Management and resolve customer complaints.
• Document all call information according to standard operating procedures.
• Follow up customer/sales calls where necessary.
• Complete call logs and reports.
• Maintain and improve quality results by adhering to standards, guidelines and recommending improved procedures.
• Update job knowledge by mastering knowledge related to products, procedures.
• Other tasks as assigned.
Xem toàn bộ Mô Tả Công Việc
Perform services at hotlines to Customers/Sales and conduct call quality control.
KEY ACCOUNTABILITIES:
• Handle incoming calls in a professional manner.
• Conduct quality control inbound calls of team members.
• Following call center scripts when handling different topics.
• Identifying customers/sales’ needs, clarify information, research every issue and provide solutions.
• Management and resolve customer complaints.
• Document all call information according to standard operating procedures.
• Follow up customer/sales calls where necessary.
• Complete call logs and reports.
• Maintain and improve quality results by adhering to standards, guidelines and recommending improved procedures.
• Update job knowledge by mastering knowledge related to products, procedures.
• Other tasks as assigned.
Yêu Cầu Công Việc
• University graduated, preferably social sciences.
• At least 3-5 years of working experience in Customer Service/ Call center/ Complaint handling, preferably with Life Insurance background.
• Professional manner, positive thinking.
• Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking.
• Good interpersonal and communication skills (speaking & writing in both English and Vietnamese).
• Proactive, creative disposition to develop new ideas, good in problem solving skill.
• Ability to work in high pressure environment, independently as well as in a team.
• Ability to process requests with accuracy and deliver within service standards.
• At least 3-5 years of working experience in Customer Service/ Call center/ Complaint handling, preferably with Life Insurance background.
• Professional manner, positive thinking.
• Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking.
• Good interpersonal and communication skills (speaking & writing in both English and Vietnamese).
• Proactive, creative disposition to develop new ideas, good in problem solving skill.
• Ability to work in high pressure environment, independently as well as in a team.
• Ability to process requests with accuracy and deliver within service standards.
Địa Điểm Làm Việc
Ho Chi Minh City, Vietnam
