Senior Officer, Student Recruitment Operations

POSITION PURPOSE

This position plays a vital role in supporting the student recruitment process by ensuring smooth operational workflows, accurate data management, and timely coordination across departments. By streamlining systems and enhancing the applicant experience, this role directly contributes to meeting enrollment targets and improving overall recruitment efficiency.

AREAS OF RESPONSIBILITY

Administrative & Operational Support

- Proactively controlling the student application and enrollment process by leveraging information such as certainty levels, academic qualification, academic calendars, fee payment timelines, and payment statuses, to alert the student recruitment team for timely follow-ups and to maximize application retention

- Support the student recruitment team in guiding and assisting students with completing enrollment forms and basic admission procedures. Monitor application timelines and follow up with applicants on missing documents or deadlines.

- Assist the scholarship review committee with general administrative tasks (collecting and reviewing documents, schedule interviews, recording and delivering results, signing off and updating information for internal departments).

- Liaison & Coordination: Act as a point of contact between student recruitment team and internal departments (finance, academic)

Reporting & Data Management

- Generate regular reports to provide timely alerts regarding commitment levels, student entry qualifications, number of applications by major, payment progress, and financial aid fund status.

- Maintain accurate and updated applicant records and databases (CRM and spreadsheets). Ensuring that student recruitment staff understand and effectively use the CRM to fully record student application information.

Quality Control & Process Improvement

- Assist in reviewing and refining workflows to improve efficiency and applicant experience. Collect feedback from user to help improve the admissions process.

- Collaborate closely with the ICT team to develop a roadmap for automating student application management on the CRM.

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

• Bachelor’s degree in Business Administration or equivalent.

• Extensive experience in the area admin and operation management from a multi-national organization

• Excellent English and Vietnamese verbal and written communication skills

• Excel skills, including pivot tables, Python, data validation, and dashboard creation

• Strong experience in data entry, management, and reporting

• High attention to detail and accuracy in handling large volumes of data

• Familiarity with CRM systems or student information systems

COMPETENCIES (behavioural)

Essential

• Demonstrate an understanding of and ability to anticipate the evolving needs of both internal and external customers, including students, parents, and members of the community.

• Direct activities towards providing high-quality products (programs), services, and exceptional customer experiences.

• Facilitate the integration of individuals possessing complementary skills, knowledge, and experience to foster effective teamwork and collaboration in achieving organizational goals and objectives

• Demonstrate effective planning, organization, and prioritization skills, efficiently managing time and balancing daily demands with strategic planning efforts.

• Determine the appropriate sequence of activities, develop realistic plans, and effectively allocate and manage resources to accomplish goals, objectives, and deadlines.

Desirable

• Logical thinking & innovation

• Communicating Effectively

• Teamwork, Problem Solving

IMPORTANCE NOTICE:

To strengthen communication efforts and raise awareness against increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply.

The Human Resources Department (HRD) of BUV only communicates through official BUV channels using email addresses ending with @buv.edu.vn. If you are unsure about the authenticity of any information or request, please visit our official website www.buv.edu.vn and refer to the Careers section (https://www.buv.edu.vn/work-for-buv/) for guidance on how to verify and contact HRD.