Senior Process Excellence - SPX Express

- Fill up the SOP roadmap and build SOPs as per priorities set,

- Take initiatives to identify problems/ Receive problems raised by stakeholders;

- Collect data, and collaborate with functional teams to conduct analysis and identify key findings;

- Facilitate SOP to close the gap and follow up with stakeholders on the SOP effectiveness;

- Find gaps between current practices and SOP and work on solutions to close gaps;

- Identify key metrics and indicators that impact on each SOP;

- Create and manage trackers for those metrics and indicators;

- Work as a project coordinator to ensure each SOP project kick-off is well delivered with full alignment from relevant stakeholders and approval following the company approval matrix;

- Conduct regular reviews and updates for the SOP roadmap, check on the valid, and effectiveness of each SOP;

- 3-5 years of proven experience in logistics, e-commerce, and express services;

- Data-driven mindset: Be able to understand insights via data;

- Effective communication: clear the messages to be sent out and clear what we want to receive from stakeholders;

- Take ownership and possess “go an extra mile” in each task;

- Result- driven mindset;

- Critical thinking, problem-solving attitude, and continuous improvement mindset;

- Advanced Excel skills, PowerPoint/Slide Presentation;

- English speaking is a must;

- Understanding/ experience in ISO, BPM, CMMi,...is a plus