Senior Project Manager (10 Years+ Experience, Fluent English, Full SDLC)

A Brief Overview

The Senior Project Manager manages large and complex projects throughout the entire project lifecycle. Contributes to project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Has demonstrated execution of all project management disciplines, including but not limited to project prioritization, risk management, planning, resource management, budgeting and financial management, business case development, change management and value realization. Collaborates with cross-functional teams, stakeholders, and vendors to deliver high-quality solutions that align with the company's strategic objectives.

1) Project Planning and Execution

• Develop project scope, objectives, deliverables, milestone payments, and timelines;

• Create comprehensive project plans, including resource allocation and budgeting;

• Choose and execute appropriate project methodologies with limited supervision;

• Collaborate with the Project Change Manager to maximize new system adoption uptake.

2) Team Leadership

• Lead and motivate large project teams across multiple departments, ensuring clear roles and responsibilities;

• Foster collaboration and effective communication among team members;

• Deliver within and across functional matrix structures. Some team resources are local in Vietnam; others are situated in the parent company in USA (Chesterville);

• Be flexible to run meetings as needed to support project outcomes in either Vietnam or US time zones.

3) Stakeholder and Vendor Management

• Identify and engage project stakeholders, including internal departments and external vendors;

• Have managed external vendors to deliver project outcomes via SoWs (Statement of Work) and been involved in the construction of SoWs that define the work to be delivered;

• Maintain strong relationships and manage expectations. Oversee vendor relationships and contracts. Ensure vendors meet performance and delivery expectations.

4) Governance and Risk Management

• Be comfortable in exercising project governance via structured Project Change Control disciplines;

• Demonstrate risk management as applied to key dimensions of project scope, time, and cost;

• Identify project risks and develop risk mitigation plans;

• Monitor and manage issues to ensure they are resolved promptly;

• Anticipate project challenges and proactively develop and execute mitigation plans.

5) Quality Assurance

• Ensure project deliverables meet defined SoW metrics and adhere to best practices;

• Conduct regular quality assessments and implement corrective actions when necessary.

6) Financial Management, Documentation & and Reporting

• Develop and manage project budgets and forecasts, track expenditures, and ensure cost control;

• Provide accurate financial reports and analysis to stakeholders.

• Maintain comprehensive project documentation, including project charters, plans, status reports, and change requests;

• Effectively communicate project status, updates, and issues to all relevant stakeholders;

• Conduct regular project meetings and reporting.

7) Continuous Improvement

• Conduct post-project reviews to evaluate project success, identify lessons learned, and make recommendations for process improvements;

• Present the project to Sponsor and Stakeholder Steering Committees as part of business governance for project updates, obstacle resolution, and recommendations concerning unplanned project events.

8) Technical Proficiency

• Has project managed the deployment of large-scale assets built on industry platforms, especially ServiceNow.

• Full SDLC (Software Development Life Cycle) experience as it relates to packaged solutions and their customization, and the use of development platforms provided by the ServiceNow suite, e.g., SN AppEngin.;

• Understand the role of system interfaces and APIs (Application Programming Interface) in an enterprise-wide context, as well as how they relate to a project’s design.

9) Mentorship and Development

• Mentor, coach, and develop more junior project management staff in key areas of project management;

• Model a set of professional behaviors that uplift their capability beyond the basics.

Qualifications

• Bachelor's Related Field required

• 10+ Years of experience as a Project Manager, with a track record of successfully managing complex projects from initiation to completion. required

• Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and tools. required

• An equivalent combination of experience and education, which clearly indicates the ability to perform the essential functions of the position, may be substituted on a year-for-year basis

• Able to use Microsoft Office Applications

• Certified Associate in Project Management - Project Management Institute preferred

• Project Management Professional - Project Management Institute preferred

Benefits

- Highly competitive salary

- 13th-month bonus & performance-based bonus

- Annual salary review

- Comprehensive healthcare package

- 24/7 accident insurance

- Modern and comfortable office environment

- Annual company trip

- Detailed onboarding and continuous career development support

- Opportunities for overseas training and travel

- English training programs

- 5-day work week

- Flexible starting time

- Free lunch & free parking

- Sports clubs: Gym, Zumba, Yoga, Football, Badminton, Swimming