Senior Retail Operation Specialist

- Design, build, and execute a smooth operation flow at store end-to-end.

- Manage and follow up to ensure that all operation processes for stock management, sales, and other reporting systems are in place and running effectively.

- Understand current and future DTC business and trends, anticipate challenges, and provide appropriate solutions with a balance of brand equity and DTC excellence.

- Drive overall DTC operation efficiency to support front-line needs.

- Manage and monitor stock levels as well as stock mix to maximize stockholding at store and online.

- Ensure smooth operations are conducted regularly at the store to implement all guidelines and look into the well-being of the sales team.

- Conduct monthly meetings with Category, HOBs, and CM to disseminate information, gather feedback on process pain points, and develop solutions.

- Ensure effective analysis and utilization of reports according to business needs.

- Monitor Sales & Ops executives to ensure timely preparation and submission of monthly planning and reports.

- Work closely with the MKT & CRM department to run campaigns and promotion plans effectively.

- 5+ years of experience with large-scale project management with a minimum of 5+ years executing on customer service.

- Proven ability to improve a retail customer experience by recommending data-driven changes.

- Ability to quickly develop wide-ranging cross-functional partnerships and establish productive relationships to address complex problems.

- Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple workstreams.

- Experience in directly building, managing, and developing a diverse team of varying experience levels.

- Critical thinking and result-oriented.