Senior Sale &Amp; Service Operation Specialist

Sales operation • Sales order processing in CRM, ensure data entry accuracy • Preparation of sales contract documents • Maintain shared folder to record all sales related documents • Coordinate with logistics on deliveries to ensure delivery deadlines can be met • Coordinate task with sales to ensure smooth operations pre installation (shipment arrival, documents preparation, functional check). • Work with Sales and service team for tender submission • Work with finance team in write-off process • Ensure all local demo loan are updated in system Service operation • Handling incoming customer enquires via service hotline and dispatching jobs to Service engineers • Daily service order processing in CRM, Mobile X, ensure data entry accuracy • Ensure PM order list is well prepared weekly. • Ensure service quotations, contracts were well managed. • Maintain new installation ibase in system. • Maintain NPS survey sending in/out on time. • Maintain Utilization monthly report for service engineer. • Coordinate with engineers and other business support function for post installation operation (ibase entry and invoicing). • Work with logistics team to purchase new tools, calibration tools and loan process. • Work with quality control, sales, service team to assist recall project for product, spare parts. • Work with logistics to return of defective goods or exchange • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time. • Trainning & mentor, consultant for new employee related to Med service). • Support adhoc project of Med Service team (if any). • Key user of Service system and can training to the team • Education / Professional Certification • Diploma or Degree in Business Administration, Foreign Trade or any related fields

Experience • 7 to 10 years’ experience in supply chain/order processing/ Sales support or sales/marketing support environment