Senior Sales Assistant

• As the primary point of contact for customers, product selection, pricing, and long-term partnership development.

• Lead and participate in customer meetings, driving follow-up actions and ensuring alignment with business goals.

• Oversee the coordination of product sample reviews, managing timelines, quality expectations, and customer feedback.

• Monitor order and sample pipelines, ensuring on-time processing, production, and delivery through proactive planning and problem-solving.

• Collaborate cross-functionally with internal departments (production, design, QA, logistics, etc.) to ensure customer requirements and expectations are consistently met.

• Manage pre-shipment inspections and quality control alignment between internal teams and customers to maintain product and brand standards.

• Preparation compliance documentation, including necessary certifications and legal requirements.

• Review and submit final packaging materials such as carton layouts, artwork (AI), labeling, and branding elements in collaboration with the design team and customer.

• After-sales service

• Support trade shows, showroom visits, marketing materials.

• Collaborate with the marketing team to update materials and ensure the showroom reflects the latest product offerings and brand direction.

• Contribute to continuous process improvements and cross-functional initiatives to enhance customer satisfaction and operational efficiency.

• Sales, project management skills.

• Excellent communication and interpersonal skills; confident in dealing with customers directly.

• Good in Microsoft Office.

• Ability to work independently and as part of a team in a fast-paced environment.

• Professional proficiency in English (written and spoken).

• Proven experience in managing international customer accounts, preferably in the furniture or home goods industry.

• Knowledge of upholstered furniture production, quality assurance, and export processes is strongly preferred.

BENEFIT

• Laptop

• Insurance policy

• Company trips / Travel opportunities

• Bonus scheme

• Training & development

• Salary review

• Annual leave

Working time: Monday to Friday, office hours. Alternate Saturdays off.