Senior Sales Engineer

A Senior Sales professional will act as the liaison between the Company, our Distributors, and the End Users. Your primary focus will be on supporting all sales-related needs and disseminating information about new product offerings, returns, and complex customer requests. You will provide essential technical support and training to company employees, distributors, representatives, and end users (hereafter referred to as Customers) to drive the growth of sales for targeted product initiatives, market segments, and key customers.

Essential Duties and Responsibilities:

Sales & Marketing and Technical Support and Training

• Develop sales plans/materials in driving sales and expanding market for the company to new client (end user, contractors or distributors)

• Help management to provide operating plans and marketing business plans (i.e., to prepare materials to support company in products introduction to customers when company is launching new brand products line or participate bid tenders for RFQ (and train and introduce new line to Customers).

• Visit customer sites to push sales and learn what are Customer needs to expand possibility of sales.

• To coordinate with clients for pricing and delivery scheduled, payment plans and payment collection, and after sales services

• Drive sales of targeted products or provide customers with engineering solutions (in Gas System, Semiconductor or laboratory) which enable customers to choose and mix several/different type of product items according to their needs.

• Conduct regular market research/analysis on competitors, trend and industry. Knowing up to date on what’s going on in the market.

• Conduct on-site seminars and trainings to Customers.

• Support corporate-sponsored training events, exhibitions and tradeshows.

• Provide assistance on specific Marketing initiatives.

• Visit customer sites with or without sales team to learn what are Customer needs to expand possibility of sales.

• Act as the Company representative in support of existing installations, instrumentation and product returns. Must be familiar and well-versed in all company products (Including items that are newly launched).

• Provide training and technical support on new products to Customers.

• Select and recommend products into Customer’s applications. A Senior Sales Engineer is expected to be able to do cross reference and recommendations on Company products vs. Competitors’ products with tables/charts to support the claim/sales.

• Identify the changing application needs for new products and existing products while providing feedback to the appropriate factory/company personnel on improvements to products or services. To be able to identify the desired product features and work with factory to make recommendations to tailor certain company product/s accordingly.

Quality Assurance:

• When QA problem arises, a Senior Sales Engineer will need to support management liaise with Customer and Factory Quality Assurance Department so as to gather all the data relating to the complaint and work out effective solutions/remedy with respective parties accordingly.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

• Through a Senior Sales Engineer effort and up to date market news, able to understand customer applications and develop/provide solutions to specific customer needs and specifications.

• High teamwork ability inside the company as well with Customers.

• Has the confidence to handle and front Customers on his own, when necessary, in professional and good manner.

• Able to identify and assess new opportunities. In the forefront to offer solutions to meet market’s needs and demands.

• Good working attitude and learning capabilities.

• Prompt follow up and response with customers. Accountability to promise made.

• To be flexible with working hours. Might have to liaise with factory or attend to customers in the evening or late times if situations call for. Traveling may apply.

• Strong oral and written communication skills. Good interpersonal skills to work with people from diverse backgrounds and business cultures.

• High ability to learn new products.

• Able to speak fluently in English and Vietnamese.

• Be able to respond well to pressure.

Educational/Certification Requirement:

• Minimum Diploma in Mechanical / Process Engineering / Sales & Marketing.

Experience Requirement:

Work Experience:

• At least 3 years of relevant experience.

• Experiences in dealing with Semi-conductor, laboratory or Refining / Petrochemical industry is preferred.

• Proficient in presentation and MS Office.