Senior Sales & Service Operation Specialist Urgent job

Senior Sales & Service Operation SpecialistUrgent job

Địa Điểm Làm Việc: Hồ Chí Minh
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Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

Salary and Bonus scheme in accordance with company policy
Health Insurance policy for employees & dependents in accordance with the company
Travel and training in oversea (SEA, Germany...)

Mô Tả Công Việc

This position will be responsible for the processing of sales and service orders of Medical Technology segment, overseeing the daily sales and service operation. This involves dealing with customer requests, dispatching jobs to engineers and providing quotations to the customer.
• Good time management to handle tight deadline
• Able to identify issues and work with stakeholders to resolve
• Able to manage the demo and inventory
• Good housekeeping of documents in share folder
• Able to provide good knowledge/guidance of the workflow for order processing
1st level key user for CRM and adapt the new features to daily task
• CRM and CPQ training/refresher course conduct to the sales rep when necessary
• CRM and Mobile X training/refresher course conduct to the engineer when necessary

1. Sales operation
• Sales order processing in CRM, ensure data entry accuracy
• Preparation of sales contract documents
• Maintain shared folder to record all sales related documents
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
• Coordinate task with sales to ensure smooth operations pre installation (shipment arrival, doc-uments preparation, functional check).
• Work with Sales and service team for tender submission
• Work with finance team in write-off process
• Ensure all local demo loan are updated in system.

2. Service operation
• Handling incoming customer enquires via service hotline and dispatching jobs to Service engi-neers
• Daily service order processing in CRM, Mobile X, ensure data entry accuracy
• Ensure PM order list is well prepared weekly.
• Ensure service quotations, contracts were well managed.
• Maintain new installation ibase in system.
• Maintain NPS survey sending in/out on time.
• Maintain Utilization monthly report for service engineer.
• Coordinate with engineers and other business support function for post installation operation (ibase entry and invoicing).
• Work with logistics team to purchase new tools, calibration tools and loan process.
• Work with quality control, sales, service team to assist recall project for product, spare parts.
• Work with logistics to return of defective goods or exchange
• Ensure all spare part inventory are well tracked and tools inventory are calibrated on time.
• Trainning & mentor, consultant for new employee related to Med service).
• Support adhoc project of Med Service team (if any).
• Key user of Service system and can training to the team
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Education
- Diploma or Degree in Foreign trade, Supply Chain, Business Administration, or any related fields
Experience
- 7 to 10 years experience in an administrative role and office expense management or sales/marketing support environment
Other skills
- Proficiency in MS office (Word, Excel, PowerPoint)
- Experienced in CRM system or any related order management system is prefer
- Excellent organizing and planning skills
- Good communication and interpersonal skills
- Pleasant and proactive personality
- Good command of spoken and written English
- Good in problem solving skill & independence working
- Teamwork & adaptable with new changing as job requirement

Địa Điểm Làm Việc

Unit 501, 5th F, 58 Nguyen Dinh Chieu, Dakao Ward, District 1, Ho Chi Minh City, Vietnam

Về Chúng Tôi

Established in 1846 in Jena, Germany, Carl Zeiss is the leading international group of companies operating worldwide in the fields of biosciences and medical technology, system solutions for industry and optical consumer goods.

Thrive on innovation at a global technology leader. Develop exciting solutions in a diverse, stable work environment that’s focused on the future. Join us in a modern work environment with an open and inspiring culture and colleagues!
Website: www.zeiss.com.sg
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Phúc Lợi Công Ty

Healthcare Plan

Health care insurance for employees and employee’s dependents

Insurance

Group Overseas Business Travel Insurance

Travel Opportunities

Oversea travelling

Paid Leave

Annual leave and birthday leave up to 22 days/year

Kindergarten

6 days child care leave

Team Activities

Attractive travelling benefits

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

HN: Room 1803, 18th Floor, Thang Long Tower, 98A Nguy Nhu Kon Tum Street, Thanh Xuan Dist, Hanoi, Vietnam

HCM: Unit 702, 7th F, 58 Nguyen Dinh Chieu, Dakao Ward, District 1, Ho Chi Minh City

Liên Hệ

HR Dept

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

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