Senior Service Delivery Executive

Senior Service Delivery Executive

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Health care and Health Check
Laptop provided
Team building thorough out the year

Mô Tả Công Việc

**IT infrastructure** (80%)

- Coordinate with the solution consulting team to deploy IT network infrastructures, and systems for customers.
- Technical support and operation of systems: VMware, Hyper-V, and auxiliary systems: DNS, NTP, DHCP, FTP, Proxy, Syslog, AD, and so on.
- Process ticket requests on the Internal Service Desk system according to customer requirements.
Monitor the entire system and receive system troubleshooting alerts.
- Coordinate with customers to control access to their Data Center/Server Room.
- Implement a system check checklist every week and send high reports to management.
- Under the management and coordination of work from the Solution Manager.

**Printing Solution** (20%)

- Coordinate with the solution consulting team to deploy Printing Management Systems for customers (printing solution products will be trained).
- Monitor the entire system and receive system troubleshooting alerts.
- Process ticket requests on the Internal Service Desk system according to customers' requests.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

**Must have**:

- 3+ years of supporting, maintaining, and implementing IT infrastructures, System Services.
- Be familiar with IT products such as CISCO, Juniper, HPE, Meraki, Ubiquiti, and so on.
- Be familiar with telephony systems.
- Be familiar with hypervisor platforms: VMWare vSphere, Hyper-V
- Priority is given to candidates with certificates: LPI1/2, VCA, VCP, CCNA, CCNP, MCSA
- Knowledge of Windows operating systems, Linux, mastering TCP/IP
- Basic understanding of SI, open source.
- Absolutely comply with the company's information technology security policy.
- Communication skills in English (basic level)

**Nice to have**:

- Familiar with other leading vendors in data center infrastructure such as NetApp, Juniper, Palo Alto Networks, DELL/EMC, F5, Ubiquiti, Cambium, and so on
- Knowledge of cloud/virtualization technologies, such as VMware vSphere, EC2, Xen, KVM, OpenStack, Azure, AWS, GCP, and Alibaba Cloud
- Experience in cloud-based and on-premises Identity and Access Management (IAM), and Security architectures
- Familiar with Printing Management and Document Management solutions: Papercut, Kofax, Laserfiche, M-files, O365 SharePoint Online.

Địa Điểm Làm Việc

FL12, VPI Tower, 167 Trung Kinh, Yen Hoa, Cau Giay.

RICOH VIETNAM COMPANY LIMITED is a 100% owned sales subsidiary by Ricoh Group, the leading global manufacturer and supplier of office automation equipment. We provide solutions for customers through total solutions that combine IT environment construction, network environment operation support, and user support, such as providing products and services that support new work styles.

Xem toàn bộ thông tin công ty
FL17, E.Town Central Building, 11 Doan Van Bo, Ward 12, Dist. 04, HCMC
100-499 nhân viên
Trang Kieu
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)