Senior Talent Acquisition Mass (Customer Services Focused)

Job overview

As a Senior Talent Acquisition, you will be responsible for end-to-end recruitment across Non-Tech (BO, Customer service) functions for various business units. You will develop and implement effective hiring strategies, partner with hiring managers, and play a critical role in shaping the group’s human capital.

Key Responsibilities

• Collaborate with hiring managers across non-tech functions to understand business needs, hiring requirements, and workforce plans.

• Manage full-cycle recruitment: job briefing, posting, sourcing, screening, interviewing, offer negotiation, and candidate onboarding.

• Build and maintain a strong talent pipeline using multiple sourcing channels: LinkedIn, TopCV, VietnamWorks, internal referrals, and professional networks.

• Ensure a consistent and engaging candidate experience aligned with Galaxy Holdings' values and culture.

• Provide timely market insights such as talent availability, salary trends, and recruitment benchmarks.

• Support the execution of employer branding and recruitment marketing campaigns.

• Mentor junior recruiters or officers in the TA team when applicable.

• Maintain accurate hiring reports and suggest process improvements based on data and feedback.

Job Requirement

• Bachelor's degree in Human Resources, Business Administration, IT, or related fields.

• 3–5 years of recruitment experience, with at least 2 years at the Senior level, handling both tech and non-tech roles.

• Solid understanding of job requirements in IT/Product/Data as well as functional departments such as BO, CS, Sales,

• Excellent stakeholder management, communication, and candidate engagement skills.

• Proficient in recruitment tools such as LinkedIn Recruiter, ATS systems, and Boolean search techniques.

• Bilingual in Vietnamese and English.

• Proactive, solution-oriented mindset with the ability to thrive under pressure and deadlines.