Senior Talent Acquisition, Operations Excellence

Overview

As a Senior Talent Acquisition (TA) professional specializing in Operational Excellence, you will play a pivotal role in driving efficiency, compliance, and innovation across TA operations. You will be responsible for optimizing systems, processes, and vendor relationships while ensuring data integrity and risk control. This role is ideal for someone who thrives in a fast-paced environment, has a strong analytical mindset, and is passionate about improving talent acquisition infrastructure and programs.

Your Responsibilities

a/ Operational Reporting & Data Processing

• Develop and maintain dashboards and reports to track TA performance metrics.

• Manage performance metrics and reporting with accuracy.

• Analyze trends to support strategic decision-making and continuous improvement.

• Act as a system SME for Workday and ATS platforms.

b/ Process & Guideline Management

• Design, document, and continuously improve TA processes and SOPs.

• Ensure alignment with global and local compliance standards.

• Provide guidance and training to TA team members on process adherence.

• Manage and enhance employee referral programs to boost internal engagement.

c/ Market Insight Update & Maintenance

• Gather regular market research to stay informed on talent trends and benchmarks.

• Maintain a repository of market insights to support strategic workforce planning.

• Share relevant updates with stakeholders to inform sourcing strategies.

Risk & Control

• Monitor and manage compliance-related activities within TA operations.

• Determine appropriate workflows, documentation standards, and traceability methods.

• Partner with Risk and Control teams to ensure GRACE items are addressed and documented.

d/ Vendor & Contract Management

• Oversee relationships with external recruitment vendors and platforms.

• Manage contracts, renewals, and performance evaluations.

• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Your Skills and Experience

a/ Required Skills

• Strong analytical and data visualization skills (Excel, PowerPoint or similar).

• Deep understanding of TA systems (Workday, ATS platforms).

• Excellent project management and organizational skills.

• Strong stakeholder management and communication abilities.

• Knowledge of compliance, risk management, and vendor governance.

b/ Experience

• 7+ years in Talent Acquisition or HR Operations, with a focus on operational excellence.

• Strong analytical thinking to identify and solve problems

• Proven experience managing systems, vendors, and process improvement initiatives.

• Familiarity with global TA practices and local labor market dynamics.

• Experience in training delivery and program management is a plus.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

2. Exciting career and development opportunities 

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.