(Senior) Technical Services Engineer _ Mwf

This role provides excellent technical supports for Metal working fluids (MWF) business growth. This role work close to B2B sales team to develop business and build high experienced service level to customers. Main activities are technical & product consulting, conduct field trial test, oil monitoring, product training and complaint handling. This position is reported to Technical Service Manager:

• Support sales team converts new customers | key accounts in MWF business.

• Deliver professional services activities at highest level to end-users on time in full (basic & advance service packages).

• Market research and update latest information regarding technical & product of competitors to team lead and business head.

New Customer Development (Key Accounts Conversion)

• Working with sales team to develop technical supporting plan for customer visits.

• Prepare, present and convince new customers in terms of products & services provided.

• Analyze competitor’s products and make technical comparison reports.

• Conduct field trial test onsite to prove MotulTech product’s features & benefits. Control total cost development if required.

• Work close to product team and customer’s engineering department to track oil test report and implement the result of field test.

Excellent Service Operation

• Comply to company compliances: code of conduct, company core values, operating procedure…

• Collaborate with sales and D-center to recommend accurate products or provide technical solution per application in time.

• Provide the technical supports 24/7 if required at high professional level.

• Proactive to develop customers visit plan to monitor and check-up coolant health in period.

• Coolant and oil analysis at highly service commitment.

• Customer complaint handling on time in full (OTIF)

• Collaborate with D-Center and product team to develop comprehensive training material and organize training courses for sales forces and customers.

• Collaborate with sales team to develop technical packs for sales (POP, TCO, toolkit…)

Marketing Activity Supports

• Collaborate with Technical Services Manager and sales team to develop presentation and carry out MotulTech support at seminars or workshops.

• Presents at exhibition or any MotulTech marketing activities if required.

Qualification & Certification

• Min Bachelor of mechanical engineering or min Bachelor of petroleum engineering also referred.

Background & Experience

• Minimum 3-year experience of technical service in industrial oil and metal working fluids or strong experience of maintenance field in metal working environment is referred.

• Have experience designing and implementing technical service program on time in full.

• Understand technical documents of lubricants and mechanical industry in English.

• Understand product specifications and solution mindset.

• Have experience developing training material and doing presentation on stage.

• Proof to detect and troubleshooting

• Proof to drive oriented-result efficiency.

• Good written and spoken in English. Able to communicate in Japanese would be advantaged.