Service Assistant

POSITION SUMMARY: Support the Service Manager in project implementation and daily operations for banking data processing BPO projects, ensuring smooth delivery, stable performance, and full compliance with SLAs

1. Project management

- Support Service Manager in new project implementation

- In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs

- Join training sessions with customers to understand their banking services, focusing on payment processing, lockbox management, related processes and equipment, then transfer the knowledge to all staff through training

- Create and maintain project specification/business rules to relevant staffs/operators

- Analyze projects errors on daily basis in order to have quick actions to improve project quality

2. Others

- Support Service Manager on daily tasks

- Backup for Service Manager or other Service Assistants when needed

- Make sure other tasks assigned by higher management are completed in good quality and delivered as committed

- Escalate to higher management for anything that is beyond authority or poses risks to the projects

Candidates can apply for one of the two locations:

- Ho Chi Minh City: Number of positions available: 1 (Afternoon shift)

- Can Tho: Number of positions available: 2 (Night shift)

- College degree.

- English: Intermediate level.

- At least 1 year of working experience as related position

- Understanding of company business

- Having experience in managing a medium size team (20-30 people) is an advantage

- Having experience in banking service or financial documents is an advantage

*** Attribute:

- Good team player

- Hardworking

- Innovation and creativity

What are you waiting for? Join our international team today!

1. Great Benefits:

- Competitive and performance-oriented remuneration system

- On-going training and development plan

- Promotion & bonus opportunities

- Private medical care

- Professional and challenging working environment.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path

- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes: Only suitable candidates will be contacted and invited to participate an interview.

Kindly visit our website for further information www.spsvietnam.vn

Thank you for applying at SPS Vietnam.

Notes:

"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."