Service Assistant German Speaking
Mô tả công việc
Principle duties:
Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
1. Project management
- Support Service Manager in new project implementation
- In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
- Analyze projects errors on daily basis in order to have quick actions to improve project quality
- Gain sufficient project requirements and transfer the knowledge to related people through training
- Support/update project specification/business rules to relevant staffs/operators
2. Others
- Support Service Manager on daily tasks
- Backup for Service Manager or other Service Assistants when needed
- Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
- Escalate to higher management for anything that is beyond authority or poses risks to the projects.
Yêu cầu công việc
*** Education:
- College degree
- Good at German.
*** Technical skills and experience:
- At least 1 year of working experience as related position
- Understanding of company business
- Knowledge of IT is a plus
- MS Office (Word, Excel, PowerPoint)
*** Soft-skills:
- Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
- Customer centric mindset
- Negotiation skill
- Problem solving
- Communication and interpersonal skills.
- Planning and analytical skill
- Team working skill
*** Attribute:
- Strong multi-tasking abilities
- Good team player
- Hardworking
- Innovation and creativity
Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection.”
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Giá
29.000đ / lượt
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Thưởng
Chăm sóc sức khoẻ
Hoạt động nhóm
Thông tin việc làm
22/11/2024
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Project Management, German Language, Customer Service, German Translation, Tourism
Phần Mềm CNTT/Dịch vụ Phần mềm
Bất kỳ
Không yêu cầu
Không hiển thị
Địa điểm làm việc
Lầu 8, Tòa nhà Sài Gòn ICT, CVPM Quang Trung, Phường Tân Chánh Hiệp, Quận 12, HCM
Floor 8, Saigon ICT Tower, Quang Trung Software City
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