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Mô Tả Công Việc
Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer
needs, deliver value and are skilled at fostering strong relationships. In this exciting role you will:
Technical Support: Involved in Incident, Problem and Service Request Management. Provide workarounds
and solutions based on Service Level Objectives. In the case of Problem Management, collaboration with
IM&T Competency Centers or Solution teams to ensure timely corrective actions and testing by other users.
Propose or recommend IM&T Services modifications to reduce user impact. Refer more complex problems
to problem managers and/or senior level.
Communication: Clarify tickets logged with requesters and communicate about resolution progress. Ensure
satisfactory customer service and prompt response times to the requesters. Share her/his support knowledge
with peers in the same team and maintain associated documentation. Communicate with user community to
provide the status of open problems and the changes associated with new solutions. Escalate significant issues
or outages to the management. Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.
Information Security: Ensure security rules implementation as per the policies.
Yêu Cầu Công Việc
• Professional experience: 2-3 years minimum relevant experience
• Strong knowledge of Microsoft based operating systems
• General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
• Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.)
• Basic Knowledge in SAP system (account, print)