Service Engineer

Report to: Customer Service Manager Purpose: • Receive and respond to customer’s complaints related to the company's products and services at factory. • Contribute ideas to improve working efficiency and minimize production costs. Main duties: • Develop information channels for "internal customers/external customers" to easily access information when there are complaints about product quality. • Be the contact point for receiving all information about customer complaints, cooperate with Tay Ninh & Cu Chi's, Bac Ninh to sovle the issues. • Study and confirm the cause of inappropriate products, with the relevant departments to correct and fix product defects to continue to occur. • Organize to assess customer satisfaction once a year. Make the report, figure out the reason of bad reviews, customer’s, propose innovative solutions. • All customer care activities must be established into processes, storing relevant data, finding measures to continuously improve Customer Service activities. • Join the test vs new product development. • Solve and propose recovery and prevention plan for each customer’s complaint. • Other tasks: o Perform other tasks as required. o Prepare weekly/monthly reports and other reports. Working location: Lot A3-1, Dai Dong - Hoan Son Industrial Park, Hoan Son Commune, Tien Du District, Bac Ninh Province ( next year, we will move to Minh Quang Industrial Park, My Hao, Hung Yen - have shuttle bus at Bac Ninh)

• 3+ years of technical service or relevant experience. • University degree: Mechanical Engineering or equivalent. • Prefer candidates have experience in packaging industry, have knowledge about blowing machine. • Good communication skill (English & Vietnamese language) • Problem solving skills.. • Independent – handling high pressure work.