Service Engineer

Thương lượng

Hết hạn trong 6 ngày
2836 lượt xem
Hồ Chí Minh, Hà Nội

Mô tả công việc

Reporting to the Service Manager, the Service Engineer is responsible to carry out Sales Support activities in installation, commissioning and warranty repair of Coordinate Measuring Machine (CMM), Metrotomography and others machine, participating exhibition in machine set-up, and After-Sales services in machine repair, calibration and maintenance.



1. Field Service Support

a. Carry out CMM, Metrotomography and other products installation, commissioning and warranty repair.

b. Perform field service machine repair, calibration and preventive maintenance.

c. Support in local and regional exhibition and seminar.



2. Customer Care

a. Update and share calendar with the local team

b. Provide fast service follow-up support in attending request to ensure customers’ satisfaction and retention.

c. Escalate unresolvable and pending issue to supervisor during the course of work.

d. Provide weekly Service Activities Report on all pending jobs to the Service Manager.

e. Work closely with other departments i.e. Logistics, Finance, to complete the sales process.



3. Administrative

a. Ensure ticket is created before attending to job request

b. Update ticket immediately after daily job activity.

c. Ensure service worksheet is submitted as soon as job is completed for billing.

d. Submit CPO & draft commissioning certificate to Administrator for further processing immediately after each installation.

e. Prepare draft calibration report after calibration work to Service Manager for review through Administrator.

f. Prepare quotation based on recommended charges and price list.



4. Development / Training

g. Take initiative in updating one’s own product & technical knowledge.

h. Participate training programs / workshop / seminar organised by the division / company.

Yêu cầu công việc

1. Education / Professional Certification

- Bachelor’s in engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical



2. Experience

- At least 2 - 3 years experience working as customer care in field service support preferably in the metrology, precision or related industry with indept knowledge troubleshooting and diagnostics skills



3. Knowledge / Skills / Other characteristics

- Good command of written and spoken English IELTS 5.5 – 6.0 or equivalent.

- Sound analytical and problem-solving skills

- Self-driven and result-orientated

- Willing to learn / update new technology.



4. Working conditions & Other Attributes.

- Able to work independently and as a team

- Possess a valid driving licence, preferable with own car

Các phúc lợi dành cho bạn

Thưởng

Salary and Bonus scheme in accordance with company policy

Chăm sóc sức khoẻ

Health Insurance policy for employees & dependents in accordance with the company

Cơ hội du lịch

Travel and training in oversea (SEA, Germany...)
Tỷ lệ cạnh tranh

Tỷ lệ cạnh tranh

VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.

Tỷ lệ cạnh tranh

Tỷ lệ cạnh tranh

VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.

Thông tin việc làm

24/04/2024

Nhân viên

Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô

English Communication, Analytical Skills, Problem Solving, Eager To Learn, Result Orientation

Cơ khí/Máy móc/Thiết bị công nghiệp

Tiếng Anh

Không hiển thị

Không hiển thị

Địa điểm làm việc

Unit 501, 5th F, 58 Nguyen Dinh Chieu, Dakao Ward, District 1, Ho Chi Minh City, Vietnam

Room 1803, 18th Floor, Thang Long Tower, 98A Nguy Nhu Kon Tum Street, Thanh Xuan Dist, Hanoi, Vietna

Carl Zeiss Vietnam Company Limited
Carl Zeiss Vietnam Company Limited
Carl Zeiss Vietnam Company Limited

Hà Nội (Branch office): Room 1803, 18th Floor, Thang Long Tower, 98A Nguy Nhu Kon Tum Street, Thanh Xuan Dist, Hanoi, Vietnam/ HCM (Head office): Unit 501, 5th F, 58 Nguyen Dinh Chieu, Dakao Ward, District 1, Ho Chi Minh City, Vietnam

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HR Dept

Nhận diện một số hình thức lừa đảo

report-job

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