Service Engineer

- Responsible for equipment performance in the field and ensure customers’ satisfaction

- Performing Installation, commissioning, training, application support, calibration services and repairs

- Expanding MT’s spares & services business, contract services and relationships with customers

- Providing consultation on MT’s product solution, application and related compliance regulatory standards

- Timely updating of service management tools, service reports, and calibration certificate

- Proper managing of service job schedule, service tools, and workshop

- Meeting service sales targets and agreed Key Performance Indicators (KPIs)

- Updating installed equipment database

- Supporting cross leads initiatives; check on customers’ investment pipelines

Qualifications

• Education: Degree in Engineering (automation, electrical & electronic, mechatronics) or similar

• English: Fair level of English, written and spoken

• Computer skills: Ms. Office, Basic AutoCAD

Experience

• 1 years or more experience in servicing high-tech products

• Experience in technical service of advantage as well as experience with industrial equipment

Competencies:

• One Team: Work together with fellow employees worldwide towards common goals

• Perform with Integrity: behave ethically and legally

• Pursue Innovation: put good ideas to work

• Deliver Quality: give our best, present and communicate professionally

• Drive Continuous Improvement: seize opportunities to make a difference

Key Relationships

- Internal: Service team, Sales team, F&A team

- External: Customers, Supplier

We Provide

- International and stable work environment

- Training on products and software in Vietnam and abroad, professional service coaching

- Dynamic team and open atmosphere

- Mid- and long-term development possibilities

- Attractive salary, bonus, and commission (allowance by month, commission by quarter, bonus by year)

- Working day from Mon to Friday, 17-day annual leave

- Company car from/to office, and Taxi card

Workplace: G Floor, SCS Building, Plot T2-4, D1 Street, Saigon Hi-tech Park, Tan Phu Ward, Dist. 9, HCM City, Vietnam