Service Engineer (Diagnostics Medical Devices)

Service Engineer (Diagnostics Medical Devices)

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 587 lượt xem - Hết hạn trong 18 ngày

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Attractive Salary
Health and Other Insurances: as per company policy
Allowance of: Transportation + Meal

Mô Tả Công Việc

Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.
• To assist Service Manager/ Supervisor in making plan and supervise field service activities under Service plan.

Authorize :
• To use of equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.

Job Specification :
Minimum Education Required Diploma in College/ University or equivalent
Minimum Experience Required Min 2 years relevant working experience in technical service management work in IVD field
Skills and Knowledge Required PC literate, Good English Communication
Attitude Required Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance
Knowledge Desired but not Essential Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
Travel Requirement Flexible to respond to customer request & regional training
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve PM contract target and Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor’s instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10. To provide application, scientific and product information to customers and other departments in company.
11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction


Key Competencies :
1. Professional / Technical Expertise
2. Organisation and Accomplishment
3. Judgment - Problem Solving
4. Customer Orientation
5. Developing Others

Địa Điểm Làm Việc

Floor 8, Unit 802 CentrePoint Building 106 Nguyen Van Troi Str., Phu Nhuan Dist., Ho Chi Minh City

Sysmex Vietnam is a subsidiary company of Sysmex Asia Pacific Pte Ltd., the Asia Pacific regional headquarters of Sysmex Corporation.

Established in 2010, Sysmex Vietnam markets a comprehensive range of state-of-art clinical diagnostic technology and health IT solutions. Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader, occupying the number-one share of the worldwide market, also of coagulation instrumentation worldwide.

Sysmex Vietnam is a very active, friendly and supportive team. We are calling all professionals joining. Submit your CV now and let us kick-start your Career.

Website: www.sysmex.com.vn

Xem toàn bộ thông tin công ty
Floor 8, Unit 802 CentrePoint Building 106 Nguyen Van Troi Str., Phu Nhuan Dist., Ho Chi Minh City
10-24 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

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