Service Engineer (Digital/offset Printing)

Địa Điểm Làm Việc: Hồ Chí Minh
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Salary will be commensurate with qualifications and experience
Social insurance, health insurance, unemployment insurance according to Labor Laws
18 annual leave, personal medical insurance and performance bonus

Mô Tả Công Việc

*Department: Technical Services Department
*Reports to Team Leader (Digital/Offset Printing) & Service Manager (Technical Services)

The Service Engineer provides timely and proper technical service support to Rieckermann Vietnam customers. This specifically includes installations, reinstallations, and preventive maintenance for machines and devices of digital/offset printing technologies (HP Indigo/Heidelberg).

*Job Duty:
1. Technical Service: Provide installation, maintenance, and repair of industrial printing devices and machines for customers.
▪ Installation of the printing devices and machines according to plans and engineering drawings.
▪ Preventive maintenance
▪ Perform emergency service at the customer’s site if needed
▪ Troubleshoot via phone calls, emails, or in person.
▪ Email communication with machine manufacturers for troubleshooting support and technical clarifications
▪ Attend meetings with regards to installations, service matters, technical solutions, and administrative matters of the company
▪ Cooperate and coordinate with team members and other departments, to offer solutions that fulfill the customer’s needs.

2. Reporting: Ensure accurate reporting concerning operations and services
▪ Provide the customer with service/installation reports
▪ Submit service reports and job cards/time sheets to the manager
▪ Gather and report information at customer site regarding the process and quality concerns, to create new business opportunities

3. Spare Parts: Recommend spare parts to customers
▪ Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)
▪ Cost-conscious and sensitive handling of spare parts and work equipment

3. Customer Relationship: Develop, establish, and maintain long-term, positive relationships with customers
▪ Train customer to operate/maintain the machine
▪ Provide excellent service to customers by giving undivided attention and focus on meeting their needs
▪ Anticipate questions, concerns, and future issues and provide solutions, which will consistently result in repeated business, word of mouth referrals, and increased quality of service providing
▪ Find solutions to customer problems and complaints to maximize satisfaction

▪ To assist on ad hoc tasks or projects as required by the management.
▪ Willing to work extra hours to complete tasks and fulfilling customer’s needs.
▪ Ability to be available and on-call 24 hours per day.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

▪ Minimum 03 years of experience in related engineering, preferably with specific experience working in the same field (service providing for industrial printing devices and machines).
▪ Excellent interpersonal and communication skills.
▪ Goal-oriented, dynamic, and high sense of responsibility.
▪ Able to work well under pressure.
▪ Able to work self-reliantly or with minimum supervision.
▪ Team and disciplined working spirits.
▪ Professional appearance and demeanor with a customer-oriented attitude.
▪ Effective planning, analytical, and implementation skills.
▪ Proficiency in MS Office & Technical Applications
▪ Efficient written and verbal English skills.
▪ Readiness to travel frequently and on short notice.

Địa Điểm Làm Việc

16th floor, Tower B, Viettel Trade Center 285 Cach Mang Thang Tam Street Ward 12, District 10, HCM
Xem toàn bộ hồ sơ công ty

Rieckermann is a reliable service and technology provider for industrial production and processes. We develop and realize customized, high-quality solutions along the whole value chain for a range of international customers, focusing on  Asia and the  Middle East.

Since 1892, we have built up our expertise and established our core competence in selected markets and industries. In Vietnam, Rieckermann’s activities date back to the early 1950s when we established our first office in the country. We have over 120 dedicated staff located in Ho Chi Minh City and Hanoi, and is committed to supporting the economic growth of Vietnam by providing machinery and industrial solutions to several major industries: Pharma Technologies, Plastic & Converting, Food Processing, Graphics, Metal Processing, Oil & Gas, Construction.

Our comprehensive range of services include:
- Consultancy, Engineering & Project Management
- Machinery, Equipment & Industrial Plants
- Technical Services

Xem toàn bộ thông tin công ty
Viettel Tower B, 285 CMT8, Ward 12, District 10
25-99 nhân viên


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