Service Engineer - Pumps

Địa Điểm Làm Việc: Đồng Nai | Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

Competitive salary and bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional, dynamic working environment

Mô Tả Công Việc

Major responsibilities:

1. Technical Services
- Provide onsite installation supervision and commissioning for Pumps (including related pumping system)
- Perform hands-on on site troubleshooting, service and repairs, mainly high & medium tech products
- To carry out field preventive/schedule/predictive maintenance.
- Timely and professionally handle field service calls and issues arising from the field service
- Communicate with the customer to ensure satisfaction and implement any necessary corrective action

2. Technical Training for Customers
- Provide training to customers on product features, correct operation, basic maintenance, and problem analysis. Consultation assistance by phone / working as a help desk for service-related issues.

3. Improvement of Customer Satisfaction
- To work on customer’s complaint and to find the real core problems. Suggest the appropriate solutions to prevent such complaint in the future.

4. Quality of Service
- Always check the quality of services provided to the customers at the end of work in order to ensure that they always meet the high-quality level and the high standard of KSB.

5. Safety
- Always strictly follow the safety rules of the company and of the customers while carrying out the service jobs.
- Perform the safety assessment at the place and wear the personnel protective equipment before
carrying out the service jobs.

6. Any other ad-hoc tasks as assigned from time to time
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Formal Education: Diploma/Advance in related field
- Professional Experience: Minimum 3 years in relevant industry
- Special skill: Good technical, interpersonal and communication skills
- Defined competencies: Ability to provide service report, respond fast to requirement

Địa Điểm Làm Việc

Street No 1, Long Thanh Zone, Long Thanh ward, Dong Nai province
8th Floor, Thien Son Building, No. 5 Nguyen Gia Thieu, Ward 06, District 3, HCMC

KSB is one of the world leading manufacturers of pumps, valves and related service providers. KSB brand stands for excellent quality, expert consulting and maximum reliability, this approach means that KSB employees are close to our customers on all continents, providing them with pumps and valves for almost all applications involving the transportation of fluids.

KSB Vietnam Co., Ltd. as the local KSB subsidiary can provide to customers in Vietnam with latest technology, high quality of pumps and valves manufactured in global production locations. KSB in Vietnam was established in 2000 as a Representative office. 12 years later, KSB in Vietnam became as a full foreign direct investment company with 100% shareholding by KSB Singapore (Asia Pacific) Pte. Ltd. Presently, KSB Vietnam have the head office in Long Thanh Industry Industrial Zone of Dong Nai province, two sales offices in both Ho Minh city and in Hanoi.

Through local facilities, KSB Vietnam can offer not only packaging solution with local value-added items to bring more cost attractive products to customer, but also be able to back up client’s services requirement effectively. Additional service support given through local service team for on-site and in-house services for pumps repairs, maintenance consultant, installation, commissioning supervision.

Our aim is becoming your reliable supplier, long term partner.

Xem toàn bộ thông tin công ty
8th Floor, Thien Son Building, No. 5 Nguyen Gia Thieu, Ward 06, District 3, HCMC
10-24 nhân viên


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