Service Engineer Spinning & Weaving Machinery (Speaking Chinese is A Strong Plus)

* Job Summary

Vandewiele Vietnam is seeking a dedicated and technically skilled Service Engineer to provide installation, commissioning, maintenance, and after-sales support for our textile machinery portfolio.

This position may focus on either spinning solutions (Savio, Loepfe, Mesdan) or weaving equipment (IRO, ROJ, Bonas Jacquard, loom control systems), depending on the candidate’s technical background and experience.

The successful candidate will play a key role in ensuring reliable machine operation, customer satisfaction, and continuous technical support for Vandewiele’s customers in Vietnam’s textile industry. Candidates should have a strong mechanical and/or electrical background, hands-on experience in textile machinery, and good communication skills in English (Chinese proficiency is a plus).

* Key Responsibilities

• Perform installation, commissioning, troubleshooting, and maintenance for spinning or weaving machinery.

• Conduct on-site operator training and provide technical guidance to customers to ensure optimal machine performance and product quality.

• Handle customer service requests, complaints, and after-sales technical support, ensuring timely follow-up and reporting.

• Coordinate with global service teams and technical experts from Vandewiele Group for updates, spare parts support, and complex problem resolution.

• Prepare and submit service and installation reports, weekly activity summaries, and customer visit records as required.

• Collect and provide feedback on product quality issues, customer experience, and competitor activities to the management team.

• Promote and advise customers on genuine spare parts and technical upgrades.

• Participate in trade fairs, customer demonstrations, and technical training programs when required.

• Perform other tasks assigned by the Technical Service Manager.

- Education:

• Bachelor’s degree in, Electrical/Electronic Engineering, Textile Engineering, Mechatronic Engineering or a related technical field.

• Candidates with strong technical/vocational backgrounds and hands-on experience in textile machinery will also be considered.

- Experience:

• Minimum 3 years of experience in technical service, maintenance, or production within spinning or weaving environments.

• Direct experience with textile machinery such as spinning winders, yarn clearers, testing equipment, or air-jet, rapier, and water-jet looms.

• Prior work in spinning mills or weaving factories is a strong advantage.

Technical Skills

• Good understanding at least one of these textile industry for spinning (ring, compact, open-end, winding) or weaving (air jet, rapier, water jet) processes.

• Knowledge of electromechanical systems, PLC controls, sensors, and automation.

• Ability to read and interpret mechanical/electrical schematics and service documentation.

• Basic IT and software literacy for machine diagnostics, data logging, and reporting.

- Language Requirements

• Chinese (Mandarin): Conversational or above – strong advantage. Candidates with Chinese language skills will be given priority.

• English: Fluent (minimum B2 level; C1 preferred) – mandatory.

• Strong communication and customer-handling skills.

• Analytical and problem-solving mindset with attention to detail.

• Independent and proactive in managing service assignments and time.

• Strong teamwork and collaboration with international colleagues.

• Willingness to travel frequently to customer sites across Vietnam and occasionally abroad.

- Additional Requirements

• A valid B2 driving license (or equivalent) is an advantage.

• Capable of working under pressure in dynamic production environments.

* What We Offer

• Company-provided laptop, tools, and travel allowance for service duties.

• Opportunity for overseas professional technical training

• Opportunity to work with world-leading textile technology brands.

• Dynamic and international work environment with room for career growth.

• Competitive salary and benefits based on qualifications and experience.

• 13th-month salary and annual performance bonus.

• Full social insurance, healthcare, and annual leave benefits per Vietnamese labor law.