Service Excellence and Training Specialist (Chinese Speaking) Urgent job

Service Excellence and Training Specialist (Chinese Speaking)Urgent job

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13th Payment
Health Care Plan
Work-life balance

Mô Tả Công Việc

The Service Excellence and Training Specialist provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service.

ACCOUNTABILITIES & ESSENTIAL FUNTIONS

- Supports with development of results-oriented customer service, including customer service strategies and inspires positive change in others.
- Coaches, and assists customer service staff with determining customer needs, pursuing business development and providing customer service beyond customer initiated requests.
- Team player and role model who motivates teams to provide excellent customer service.
- Responsible for editing, updating, and suggesting improvements to customer service processes and procedures. Works directly with customer service Management to help with monitoring service excellence.
- Responsible for improving customer interactions in terms of calls, emails, & chats; Reviews customer service processes for quality.
- Provides feedback to management for trends on training needs, process improvements and performance management. Uses good judgment and analyzes the impact of decisions and responses before execution.
- Delivers training in variety of formats: presenting to class, one on one, or via electronic communication.


SKILLS & CERTIFICATIONS

- Desire, personality and ability to provide excellent customer service and interact directly with customers and other business associates.
- Strong teaching, analytical, problem solving, negotiation, time management, and organizational skills.
- Ability to effectively manage projects, analyze training needs, processes and systems and make recommendations for improvement.
- Excellent communication and presentation skills, verbal and non-verbal, with all levels of individuals and groups, inside and outside the organization.
- Fluent verbal and written in local language and English. Chinese and additional languages in line with regional needs would be a plus.
- Demonstrates a positive attitude toward self and others.
- Confidential and trustworthy.
- PC experience in a Microsoft Windows environment, proficient with MS Office and other software.
- Detailed and thorough in work habits with multi-tasking ability.
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Yêu Cầu Công Việc

EDUCATION & EXPERIENCE

Bachelor in Business, Customer Service or related field or an equivalent combination of vocational training and experience.
Three years profound Customer Service experience meeting goals and objectives and a thorough knowledge of processes, systems and programs in a related industry field

Địa Điểm Làm Việc

Bitexco Financial Tower, No 02 Hai Trieu Street, Ben Nghe Ward, District 1, TP Hồ Chí Minh, Việt Nam

Về Chúng Tôi

Customer Focused Distribution
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 700 industry leading manufacturers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

In 2007, Mouser became a part of the Warren Buffett Berkshire Hathaway family of companies. Today, Buffett's holdings include insurance and finance subsidiaries and a host of almost fifty businesses ranging from jewelry and furniture to manufactured homes.

Mouser has a strong commitment to customer service. That’s why we’ve won awards for our legendary worldwide customer service excellence. We understand the value of having a knowledgeable person there to answer your questions quickly. Mouser is redefining customer-focused distribution.

Worldwide Customer Service
Mouser is the only component distributor to consistently receive an audited award for Customer Service Excellence. With 22 locations located strategically around the globe, we speak your language (supporting 17 different languages) and are able to transact business in 27 currencies. This translates into the flexibility of not requiring a minimum order and same-day shipping. At Mouser, our commitment to unsurpassed service and support knows no boundaries.

State-of-the-Art Distribution Operations
When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.

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Địa Điểm Công Ty

Bitexco Financial Tower, No 02 Hai Trieu Street, Ben Nghe Ward, District 1, TP Hồ Chí Minh, Việt Nam

Quy Mô Công Ty

1.000-4.999
nhân viên

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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