Service Helpdesk (Separation And Flow Technology)

Roles And Responsibilities

• Provide remote technical support to clients via phone, email, and chat. Focused Area: Separator, Decanters, Homogenizer and V&P products

• Diagnose and resolve technical issues

• Guide clients through troubleshooting, installation and commissioning steps and provide clear instructions

• Document and track client issues and resolutions in the ticketing system.

• Charge fees for services rendered and ensure accurate billing

• Maintain a high level of customer satisfaction by delivering timely and effective solutions

• Collaborate with other team members to resolve complex issues

• Stay updated with the latest technology trends and solutions.

• Promote company’s product and services

• Support Service Sales for Technical clarification & Spare Parts recommendation

• Contributing positively to Business's achievement, incl his individual targets and Country targets

• Other tasks assigned by Line Manager

• Degree in Engineering, Mechanical or related field

• Experience of min. 3 working years, incl background of Service Engineer, with excellent related skills for commissioning, troubleshooting & Service Maintenance, caring with care of exact details and with high responsibility.

• Prior experience in handling and operating of Separators or fast rotating equipment

• Good computer skills - Microsoft Office applications, SAP/Axapta systems

• Good working level of English & Vietnamese - speaking and writing

• Emphatic with strong customer focus

• Good communicattion skills, especially via phone and chat

• Service oriented, patient, and a team player

• Safety conscious and of good moral character

• Technically inclined with good problem-solving skills and commercial affinity

• Ready to travel and work off-hours

• Preferred are: Holding a valid driver’s license