Service Manager

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What We Can Offer

Attractive salary + bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional, dynamic working environment

Job Description

1. Supervising and coordinating technical staff operations to ensure proper resolution of company/client problems.
2. Managing and controlling activities and working service schedules of engineers/ technicians.
3. Mentor and motivate technical staff to deliver timely and high-quality services to customers, monitor and review employee work performance to identify areas of inefficiency.
4. Building a strong technical team to meet the requirements for installation, warranty, maintenance, repair and technical services.
5. Reviewing, updating standard operation processes (SOP) and procedures from time to time related to the operation of the department, ensuring the work is smoothly performed at customer's satisfaction.
6. Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
7. Strictly training the team and observing their performance and conducting monthly KPI appraisal, ensuring accuracy and fairness.
8. Maintaining good relationships with clients, looking for and taking care of potential clients to create jobs and revenue for the Department and increase the bonus for the team.
9. Handling statistical analysis and find appropriate actions to meet the client's rising demands to ensure customer satisfaction.

*** BENEFIT
- Working in a multicultural and excellent environment with attractive benefit that promotes creative thinking and intellectual grow.
- Working in a flexible working environment.
- Healthcare Insurance.
- Enjoying a favorable bonus scheme includes fixed bonus, incentive bonus and profit bonus.
- Having a fair and transparent chance for promotion based on your own performance.
- We offer a competitive and negotiable pay, with attractive daily allowance.
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Job Requirements

1. Education background: College graduate or higher
2. Specialization: Major in electronics soldering, knowledgeable and skillful in Surface Mount Technology (SMT) process, knowledgeable in plastic moulding process is a plus
4. Fluency in English, Chinese language skill is a preferred
5. Experience: Minimum of 3 years' working experience as Head of Technical or Service department.
6. Skills:
- Organizational and leadership skills
- Teamwork and interpersonal skills.
- Communication skills.
- Analysis and reporting skills.

Job Locations

Ha Noi

Kurtz Ersa is a long established and world leading German supplier of industrial machinery in the field of foam plastics processing, metal die casting and electronics soldering. To cope with the tremendous growth of business in the Asia Pacific Region (especially in Vietnam), a new service centre concept in Vietnam has been developed with the objective to provide unsurpassed quality service to our customers. We are now inviting top calibre professional to join the team of existing engineers and supporting staffs to realize the company objectives and goals.

Kurtz Ersa Vietnam Co., Ltd is established in 2018, specialized in service, trading and manufacturing Kurtz and Ersa products. Located in Kizuna Factory Area, Long An Province

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B9 và B16, Đường 3, Khu xưởng Kizuna 2, Lô B4-3-7-8, KCN Tân Kim, Thị Trấn Cần Giuộc, Huyện Cần Giuộc, Tỉnh Long An, Việt Nam
Phòng Nhân Sự
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

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